Idrees Mithaiwala
Project Lead
Mumbai,MH
Summary
Business-driven professional with 10 years of experience known for exceptional talents in Business Solutions and Business Management & Analytics. Highly effective both in the office and on job sites. Aspiring managerial/leadership challenges, to utilize acquired skills/experience for driving initiatives for Organizational & Professional Growth
Overview
5
5
Languages
3
3
Certifications
5
5
years of post-secondary education
10
10
years of professional experience
Work History
Assistant Consultant
Tata Consultancy Services Ltd
Mumbai, Maharashtra
11.2015 - Current
- Dedicated Project lead managing Tawasol Operations team consisting of approximately 100 members
- Gained International Onsite Experience of working in Kingdom of Saudi Arabia for 18 months
- Served as offshore point of contact for clients regarding follow-up, meeting scheduling and responses to questions
- Deft at tasking, delegation, monitoring team's performance and providing timely feedback
- Expertise in Telecom Domain Functionalities
Senior Software Engineer
Mastek/Majesco Ltd
Mumbai, Maharashtra
07.2014 - 10.2015
- Provided end to end support for ELIXIR insurance application developed by Mastek Ltd for clients in Insurance sector
- Improved system performance by making proactive adjustments and resolving bugs
- Consulted with team members to determine system loads and develop improvement plans
- Responsible for smooth execution of month end, half year end and financial year end activities
- Communication with client stakeholders for production defects and providing most optimized solution within prescribed SLA
- Responsible for doing production code fixes, Data fixes, Incident ticket management, Problem ticket management etc
Senior Systems Engineer
Infosys Ltd
Pune, Maharashtra
02.2011 - 06.2014
- Provided support services for Oracle Retail Price management application used by Gap Inc for price management
- Solved critical production issues raised by client on daily basis
- Worked on Incident tickets, Code fixes, Data Fixes etc
- Secondary point of contact at offshore location and extended high end technical support on various servers
- Responsible for validation of daily pricing events for ASIA and EUROPE
Education
MBA - Business Analytics
Narsee Monjee Institute of Management Studies
Mumbai 12.2019 - 03.2021
Bachelors of Engineering - Electrical, Electronics And Communications Engineering
M.H.Saboo Siddik College of Engineering
Mumbai 06.2006 - 06.2010
Skills
Project planning
undefinedCertification
ITIL 2011 (Foundation) certified in ITSM
Timeline
MBA - Business Analytics
Narsee Monjee Institute of Management Studies
12.2019 - 03.2021
Documentation Development Foundation
02-2017
Oracle PL/SQL Foundation
01-2017
ITIL 2011 (Foundation) certified in ITSM
10-2016
Assistant Consultant
Tata Consultancy Services Ltd
11.2015 - Current
Senior Software Engineer
Mastek/Majesco Ltd
07.2014 - 10.2015
Senior Systems Engineer
Infosys Ltd
02.2011 - 06.2014
Bachelors of Engineering - Electrical, Electronics And Communications Engineering
M.H.Saboo Siddik College of Engineering
06.2006 - 06.2010
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