Idrees Mohammed Haneef
Chennai
Summary
To secure a challenging position where I can effectively contribute my skills as Professional in the industry that offer security and professional growth. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Admin Officer
Visanook Immigration Consultancy
CHENNAI
03.2023 - Current
- Assisting clients with inquiries and providing information about immigration processes and requirements.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Assisted in the preparation of budgets by collecting data and inputting information into spreadsheets.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Performed data entry tasks including entering financial transactions into the company's accounting system.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Maintained positive working relationship with fellow staff and management.
Customer Service Agent
Hindustan Computer Limited (HCL)
04.2015 - 08.2022
- Resolving escalated issues
- Being intermediate between warehouse and customer
- Being intermediate between vendor and customer
- Finding out competitor item's and providing Office Depot item suitable to competitor in all aspects
- Chatting to account representatives for further classifications if needed
- Entering the items of order in oracle (from excel to oracle)
- Sending reports to manager
- Doing Cash App work
- Match and clear the payments made by clients after checking ledger
- Approving the resources so that they can be moved to other process
- When the resource has to be moved to other process if more than 49% then we need Execution Spoc approval
- We need to check special approvals if assignments have to be done in emergency cases
- Sending the unassigned resource report to the manager so as to assign the resource
Education
MBA - Project Management
01.2011
Bachelor of Engineering - Mech.
Kings E Ngineering College
Sriperumbudur, chennai01.2005
Skills
- Human Resources Support
- Issue documentation
- Customer Relations
- Case Management
- Customer Complaint Resolution
- Customer Relationship Management (CRM)
- Email management
- Complaint Handling
- Information Updates
- Problem Resolution
- Outstanding communication skills
- Account Management
- Customer Service
Hobbies and Interests
Playing cricket
Languages
- English
- Hindi
- Tamil
- Urdu
- Telugu
Languages
Urdu
First Language
English
Intermediate (B1)
B1
Tamil
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Timeline
Admin Officer
Visanook Immigration Consultancy
03.2023 - Current
Customer Service Agent
Hindustan Computer Limited (HCL)
04.2015 - 08.2022
MBA - Project Management
Bachelor of Engineering - Mech.
Kings E Ngineering College
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