Idreesh Ali
New Delhi
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Sales Manager
MJ DIGITAL SERVICES PRIVATE LTD
New Delhi
08.2022 - 11.2023
- Developed and implemented sales strategies to increase market share.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Tracked monthly sales to generate reports for business development planning.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Analyzed competitors' successes and failures, evaluating impact on market.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Determined price schedules and discount rates.
- Created and maintained sales environment to support business objectives.
Customer Service Executive
Ienergizer Limited
Noida
10.2021 - 07.2023
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Collaborated with other departments to ensure customer satisfaction.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Prepared detailed reports of daily activities for management review.
- Responded promptly to emails sent by customers seeking assistance.
- Participated actively in weekly meetings held by the Customer Service Manager.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
Education
Bachelor of Arts - General
Indira Gandhi National Open University
Delhi12.2022
Skills
- Strategic Account Development
- Performance Management
- Proposal Development
- Sales Tracking
- Lead Generation
- Sales Team Training
- Strategic Planning
- Sales Planning
- Solution Selling
- Sales Reporting
- Market Research
- Promotional Sales Events
- Sales Operations
Languages
Hindi
First Language
English
Beginner
A1
Urdu
Beginner
A1
Accomplishments
I have been awarded as Best Sales Manager by COO (Chief Operating Officer) on Annual Function Day on the basis of my Team's sales performance.
Timeline
Sales Manager
MJ DIGITAL SERVICES PRIVATE LTD
08.2022 - 11.2023
Customer Service Executive
Ienergizer Limited
10.2021 - 07.2023
Bachelor of Arts - General
Indira Gandhi National Open University
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