IDRIS PALANPURWALA
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.
Overview
5
5
years of professional experience
Work History
Senior Steward
Hotel Godavari Pv, Ltd
02.2023 - Current
- Informing customers about daily and seasonal specials.
- Keep server areas clean and stocked to increase efficiency while working tables.
- Maintaining customer satisfaction by clarifying questions about orders and specialty items.
- Maintaining customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remaining calm and poised when dealing with difficult customers or during busy shifts.
- Increasing sales significantly by upselling higher-end products to customers.
- Answering customers' questions, recommending items, and recording order information.
Waiter
Hotel Pushpavihar
10.2020 - 10.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Met with chef to review daily specials and menu changes.
- Increased sales significantly by upselling higher-end products to customers.
Trainee
Trident Hotels
11.2018 - 03.2019
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Shadowed senior team members to learn all related jobs and tasks.
- Collaborated with employees from various backgrounds.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Interacted with guests under supervision to support operational objectives.
- Supported organizational objectives with help from existing employees.
- Learned new materials, processes, and programs quickly.
Education
Bachelor of Science (Hospitality Studies) - Hospitality
RIZVI COLLEGE OF HOTL & TOURISM MANAGEMENT
Bandra, Mumbai10.2020
HSC - Science
K.J Somaiya College of Science & Commerce
Mumbai, India05.2017
SSC -
OUR LADY OF GOOD COUNSEL HIGH SCHOOL
Mumbai, India05.2015
Skills
- Safety Standards
- Food and Beverage Service
- Guest Satisfaction
- High-Volume Dining
- Dining Customer Service
- Suggestive Selling
- Sales Techniques
- Hotel Management Procedures
HOBBIES
I love to ride Motorcycles and go on Adventure trips.
Listening Bollywood Songs.
Exploring new Places.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Upper intermediate (B2)
Timeline
Senior Steward
Hotel Godavari Pv, Ltd
02.2023 - Current
Waiter
Hotel Pushpavihar
10.2020 - 10.2022
Trainee
Trident Hotels
11.2018 - 03.2019
Bachelor of Science (Hospitality Studies) - Hospitality
RIZVI COLLEGE OF HOTL & TOURISM MANAGEMENT
HSC - Science
K.J Somaiya College of Science & Commerce
SSC -
OUR LADY OF GOOD COUNSEL HIGH SCHOOL
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