Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Ifeyinwa Ukoh

Ifeyinwa Ukoh

Brownsburg

Summary

Dynamic Assistant Manager at Divine Care of Indiana, LLC, skilled in team leadership and employee performance evaluation. Successfully enhanced operational excellence through strategic planning and effective staff training. Committed to maintaining compliance with health standards while fostering a supportive environment for clients and collaborating with healthcare professionals to ensure high-quality care.

Overview

11
11
years of professional experience

Work History

Manager

Divine Care of Indiana Llc
Indianapolis
07.2020 - Current
  • Oversaw daily operations to ensure quality care for clients.
  • Implemented training programs for new employees on best practices.
  • Developed policies to enhance service delivery within the organization.
  • Managed client intake processes to streamline service access.
  • Resolved client issues promptly to maintain high satisfaction levels.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.

Rehabilitation Aide

Adicare Rehabilitation Home
Alagbado
11.2014 - 09.2017
  • Supported residents with daily activities and mobility exercises.
  • Documented patient progress and reported observations to healthcare staff.
  • Provided emotional support to residents during rehabilitation activities.
  • Collaborated with team members to enhance patient comfort and safety.
  • Contributed to a positive work environment by providing encouragement and emotional support to patients.
  • Processed billing documents and daily reports to support administrative procedures.
  • Monitored patient progress through observation and documentation.
  • Removed and replaced treatment room linens to maintain cleanliness and sanitation standards.
  • Communicated regularly with other members of the healthcare team regarding patient care needs.
  • Educated on-site clients in therapeutic exercise equipment use and operation.
  • Assisted patients in completing daily activities, such as dressing and bathing.

Education

Banking And Finance

Enugu State University Of Science And Technology
COLD CITY
09-2013

Skills

  • Communicate with families and healthcare professionals regarding client needs and progress
  • Maintain compliance with safety, health, and organizational standards
  • Assisted clients with daily living needs including mobility, personal hygiene, and nutrition
  • Maintained accurate documentation of care provided
  • Supported a safe and positive environment for clients
  • Collaborated with team members to deliver consistent, high-quality care⁠⁠
  • Team leadership
  • Employee performance evaluation
  • Orientation and training
  • Employee scheduling
  • Employee supervision
  • Scheduling and planning
  • Staff training and development
  • Billing processing

Languages

English and Igbo

Timeline

Manager

Divine Care of Indiana Llc
07.2020 - Current

Rehabilitation Aide

Adicare Rehabilitation Home
11.2014 - 09.2017

Banking And Finance

Enugu State University Of Science And Technology
Ifeyinwa Ukoh