Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Additional Information
Certification
Timeline
Generic
Iffat Bhombal

Iffat Bhombal

Mazgaon

Summary

Creative Social Media Manager experienced in managing social media platforms. Proactive and hardworking individual talented in responding customer's queries / complaints. Ensuring customer's satisfaction which involves understanding customer concern and resolving the same. Maintaining team's data and leading them to get the work done smoothly and efficiently. Maintaining daily reports and ensuring target is achieved and delivered within the time frame

Overview

7
7
years of professional experience
1
1
Certification
4
4
Languages

Work History

Sr. Executive - Social Media

Nykaa
04.2019 - Current
  • Working as Sr. Executive with 6 years experience in Nykaa and managing all social media platforms
  • Dealing with different kind of issues faced by the customers on social media
  • Managing reports and maintaining data
  • Efficient in resolving customer’s complaints and making sure they are addressed and resolved on priority
  • Positive acknowledgment received from the customers
  • Worked on platforms and brands like Nykaa, Nykaa Man, NAP, 20dresses, Mouthshut and iOS Reviews and Nykaa Affiliate Programme
  • Content Creation for brands - Social Media
  • Achieving and resolving more complaints than the target set
  • Managing team and ensuring work is done efficiently and smoothly
  • Good leadership quality and taking complete responsibility of the team

WAT Consult Media Private Limited
12.2017 - 12.2018
  • Monitoring the social handles & platforms across web through a tool + manually
  • Communicating with the target audience online and ensuring the TAT expected by the client is maintained
  • Making the brand experience better for a user who seems dissatisfied
  • Clearing doubts an individual has about what the brand offers and acknowledging compliments & showcasing the same on brand social media pages through a social media listening tool
  • Sharing the brand comments real-time with the brand managers (of the respective brand)
  • Generating reports through the tool on brand sentiment, brand review, benchmarking our brand against competition on the same metrics for various brands like Godrej Appliances, L&T Mutual Funds, Nikon etc

Education

Diploma - Digital Marketing And Ecommerce

World Media Academy
Lower Parel
04.2001 -

B.M.S. - undefined

Burhani Institute of Management Studies

H.S.C. - undefined

Burhani Institute of Management Studies

S.S.C. - undefined

St. Isabel’s High School

Skills

  • Proficient in Microsoft Word
  • Proficient in Powerpoint
  • Proficient in Excel
  • Multi-tasking
  • Attention to details
  • Leadership quality
  • Quick Learner and Problem Solver

Accomplishments

  • Participated and won a Fashion Show for an Inter-College Fest 'JOULE' in the year 2014.
  • Participated and won Tug of War for an Inter-College Fest 'JOULE' in the year 2014.
  • Endowed with a passion for winning as evinced through excellence in the academic and extracurricular areas.
  • Acquired practical knowledge through Team player with strong analytical and leadership skills.

Personal Information

  • Date of Birth: 02/07/95
  • Marital Status: Single

Additional Information

Rewards & Recognitions

- For being one of the Top Performers

- Excellent Mentoring and Training

- Dedicated and Focused

- Problem Solver

Certification

Professional Makeup and Hair Artist

Timeline

Sr. Executive - Social Media

Nykaa
04.2019 - Current

WAT Consult Media Private Limited
12.2017 - 12.2018

Diploma - Digital Marketing And Ecommerce

World Media Academy
04.2001 -

B.M.S. - undefined

Burhani Institute of Management Studies

H.S.C. - undefined

Burhani Institute of Management Studies

S.S.C. - undefined

St. Isabel’s High School

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Iffat Bhombal