Hi, I’m
Ifrah Aftab
Support Specialist
Srinagar, Jammu, Kashmir
Summary
I aim at seeking and maintaining full-time position in a reputable organization that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude who is ready to help team achieve company goals and is willing to take on added responsibilities to meet team goals. Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Chat support and working in 24/7 uptime environment.
Overview
1
year of professional experience
3
years of post-secondary education
Work History
RevolutSrinagar
Support Specialist
11.2022 - Current
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer chats to answer questions about products and services.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Promoted as a GURU, MOD as well as Buddy
- As a buddy trained, New joiners through shadowing and reverse shadowing, article reading
- As MOD, assisted agents live on chat and provided Real time feedback.
Amazon Development Centre Pvt LtdSrinagar
KDP Support Analyst
05.2022 - 10.2022
Job overview
- Maximized system capabilities by studying technical applications and making recommendations.
- Developed training materials and procedures to train users in proper use of software and hardware.
- Kept records of customer interactions and transactions, recording details of inquiries, complaints and comments.
- Configured, supported and maintained wireless and scanner equipment.
Education
Islamia College of Science And Commerce
Bachelor's from Science
07.2019 - 05.2022
University Overview
GPA: 8.28
University of Kashmir
Intermediate
11.2013 - 05.2015
University of Kashmir
Master of Science from Clinical Biochemistry
04.2011 - 04.2010
University Overview
GPA: 9.13
Skills
Strong opening and closing of chats
Accomplishments
Worked as intern in SKIMS where I did research on Polycystic Ovary syndrome
Hobbies
Reading
Singing
Traveling
Photography
Timeline
Support Specialist
Revolut
11.2022 - Current
KDP Support Analyst
Amazon Development Centre Pvt Ltd
05.2022 - 10.2022
Islamia College of Science And Commerce
Bachelor's from Science
07.2019 - 05.2022
University of Kashmir
Intermediate
11.2013 - 05.2015
University of Kashmir
Master of Science from Clinical Biochemistry
04.2011 - 04.2010
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