IGIRANEZA FAIDHA MARIAROSA
Doolandella
Summary
Dynamic and highly motivated individual with a passion for community engagement, research and inclusive healthcare. Experienced in community pharmacy placement and committed to continuous learning and professional development. Proven ability to set and achieve goals, lead teams effectively, and foster collaboration. Known for being approachable, confident, and resourceful in handling challenging situations with poise. Committed to expanding skills, embracing innovation, and delivering excellence in every role.
Overview
1
1
Certification
Work History
NDIS Support Coordinator
Human Core Services
- Support NDIS participants to understand and navigate their NDIS plans, including funded supports, goals, and service categories.
- Coordinate and link participants with allied health professionals (e.g., psychologists, occupational therapists, support workers) within Human Core Services to ensure integrated and timely care.
- Provide clear explanations of service agreements, roles of providers, and participant rights and responsibilities under the NDIS.
- Collaborate closely with internal allied health teams to streamline referrals, appointments, and service delivery.
- Maintain accurate client records, progress notes, and correspondence in line with NDIS Quality and Safeguards Commission standards.
Administrative Officer
Human Core Services
- Act as the first point of contact for client enquiries via phone, email, and reception, providing clear and compassionate communication aligned with NDIS standards.
- Assist clients and families with service intake, applications, and documentation, ensuring accuracy and compliance with NDIS requirements.
- Coordinate scheduling, rosters, and appointments for allied health professionals and support staff.
- Support financial administration (invoicing, payments, NDIS portal) and handled client feedback/complaints professionally.
Bicultural Community Assistant
Multilink Community Services
- Identified and advocated for the needs of diverse community groups, ensuring access to appropriate resources.
- Supported the planning and execution of culturally aligned community programs.
- Co-facilitated youth and community groups, including outreach and citizenship programs.
- Provided translation and cultural support for case workers engaging with CALD clients.
Community Pharmacy Placement
Chemist Discount Centre
- Completed placement in a busy community pharmacy serving a diverse local population.
- Dispensed Schedule 2 (S2) and Schedule 3 (S3) medications under pharmacist supervision.
- Managed script in and script out processes with attention to accuracy and workflow efficiency.
- Conducted patient history taking and supported medication reviews.
- Provided patient counselling on both prescription and over-the-counter medications.
- Assisted with stock handling, inventory checks, and general pharmacy operations.
Cashier
Alphonsine’s Restaurant
- Delivered exceptional customer service, demonstrating strong problem-solving and adaptability.
- Cultivated a reputation for honesty and integrity while managing financial transactions.
- Improved communication skills by engaging effectively with diverse clientele.
Education
Bachelor of Pharmacy -
University of Queensland
Australia01.2027
High School Diploma -
Moi Girls' School
Nairobi, Kenya01.2023
Primary Education -
PCEA Enchoro Emuny Primary School
Kenya01.2019
Skills
- Professional Skills: Strategic planning, leadership, teamwork, interpersonal communication, and problem-solving
- Technical Skills: Proficiency in Fred dispensing software, Microsoft Office Suite, and emerging pharmacy tools Adept at adapting to new technologies and systems
- Languages: Fluent in English, Kiswahili, Kinyarwanda, Kirundi, and Kinyamulenge
- Photography: Proficient in capturing and editing high-quality visual content
- Multicultural Competency: Skilled in navigating cross-cultural communication and fostering inclusive environments
Certification
- National Youth Settlement Framework Training Certificate: Recognized for active participation and completion of specialized training.
- Certificate of Responsibility: Awarded for exemplary leadership at Moi Girls' School.
- Certificate of Appreciation: Honoured for outstanding contribution and dedication to club initiatives.
Community Service & Volunteer Work
- Kinsugi Refugee Organisation, Volunteer/Support worker, Kenya, Coordinated community outreach initiatives to support disadvantaged refugee groups, particularly during the COVID-19 pandemic., Organized donation drives and implemented culturally sensitive support programs.
- Multilink Community Services, Bicultural Community Assistant, Queensland, Provide comprehensive language support and advocacy tailored to multicultural communities., Deliver community-led projects to enhance social inclusion and engagement.
References
- Nelie, Nishimwe Bwerehe, Receptionist/Support Worker, nishimwenelly1993@gmail.com, 0423 340 358, Booval Medical Centre, Queensland
- Salvator, Ukwihatse, Storeperson, ridosalu4@gmail.com, 0451 708 415, Woolworths Group Ltd/BRDC, Queensland
- Hakizamungu, JeanMarie, Cultural Support Worker, hakizamungujeanmarie@yahoo.com, 0469 808 280, Multicultural Australia
Timeline
NDIS Support Coordinator
Human Core Services
Administrative Officer
Human Core Services
Bicultural Community Assistant
Multilink Community Services
Community Pharmacy Placement
Chemist Discount Centre
Cashier
Alphonsine’s Restaurant
Bachelor of Pharmacy -
University of Queensland
High School Diploma -
Moi Girls' School
Primary Education -
PCEA Enchoro Emuny Primary School