IGNATIUS PRAVEEN D'SOUZA
Consultant Specialist
Bengaluru
Summary
With over 24 years of experience in various infrastructure domains, I bring extensive knowledge in network infrastructure management, IT systems, managing risks and audits, and managing costs and service delivery. This background aligns perfectly with the requirements of this role. Eager to implement new ideas and add value in the fields of networking, systems, security, voice & data communication. Aim is to establish myself as a professional who thrives on continuous learning and seeks out challenging opportunities for professional growth. Ultimate goal is to utilize skills to drive operational and commercial efficiency with innovation, particularly when working with globally dispersed team members of HSBC businesses.
Overview
31
31
years of professional experience
Work History
Consultant Specialist
HSBC Software Development
06.2021 - Current
- Manage the Voice Infastructure for HSBC along with a team of talented technical staff handling the PABX's , Recorders, Dealerboards for HSBC India.
- Managed all kinds Risks that have known or those that were highlighted for the services that I have managed like Telephony, Recording, FAX, Video conferencing and Dealearboard in my HSBC Career.
- Planning and implement Unified Communications Projects, DC Migrations, Recording Solutions, BT Dealerboard Operations, FAX Solutions, Centralized Call Billing Solutions, Video Conferencing solutions for new/ existing offices and branches of HSBC.
- Delivered impactful projects over 18 years in HSBC in all the three entities of HSBC namely INM, HDPI and HTI, managing and providing all kinds of technical solutions to stakeholders, clearly understanding business requirements, communicating findings and recommendations from consulting projects.
- Implemented process improvements that led to increased efficiency in cost and processes for both internal team and HSBC Businesses of all entities.
- Assisted with yearly budgeting and procurements options, recommended updating warranties, cost management for the infrastructure which we manage, planned and arranged delivery schedules for implementations and followed up to verify complete satisfaction.
Manager Voice Infrastructure
HSBC Ltd.
02.2007 - 06.2021
- Responsibilities of Voice Infrastructure Manager for HSBC INDIA
- Project Management, Also Handled LAN, VOICE and VIDEO Networks for the Bank
- Core team member of the APAC Voice team
- Designed and Deployed Cisco IP Telephony solutions HSBC PAN INDIA
- Deployed Nortel IP Telephony for PAN India along with NORTEL Recording solutions
- Handle Voice Operations of Trading Floor BT Dealerboard and NICE Recorders along with PABX’s, FAX, Video for the Bank
- Also involved in Call Centre technology management
HEAD IT Dept; Systems / Network Administrator
Prominent Solutions Pvt. Ltd.
11.2004 - 01.2007
- Company Overview: Prominent specialized in Outbound /Inbound Tele-Marketing Call Centre KPO for their Pharmaceutical distribution companies Medihealth North and DayLewis - Medihealth South in the UK
- Successfully designed and deployed the setup of TWO Call Centre's with 60 seats / 100 seats with Data and Voice connectivity to our offices in UK, US and other countries
- Infrastructure: Nortel 4460 Passports, Meridian PABX, Nortel Switches, Cisco Routers, PIX 506 E firewall, Audiocodes VOIP Gateways, Dell Servers and IPLC, Internet Leased Lines, VOIP, Recorders etc
- Prominent specialized in Outbound /Inbound Tele-Marketing Call Centre KPO for their Pharmaceutical distribution companies Medihealth North and DayLewis - Medihealth South in the UK
Network Administrator
Silgate Solutions Pvt. Ltd.
04.2003 - 11.2004
- Company Overview: Silgate specializes in Inbound/Outbound Tele Marketing Call Centre and in Medical Transcription
- Job involved: Maintenance of Win2k servers with DHCP Service with more than 400 Desktops, E-mail server, Database backups, User Management, management of Desktops, maintenance of all servers running ContactPro (Aspect) call centre software with WinNT and Win2K servers running both at US and India end interconnected with 2Mbps IPLC link
- Infrastructure consists of Compaq DL380, DL320, DL360 servers with Raid 5 array, IBM X-series 335, 345 servers with Raid 5, Cisco 2691/1720 /3640 Routers connected with WAN Link to US and with 2 Mbps IPLC Link, Entrasys Switches, Alcatel Multiplexers
- 2 Mbps Internet link with WatchGaurd FireBox II with VPN Tunnels to US and UK , ISDN backup Links etc
- Silgate specializes in Inbound/Outbound Tele Marketing Call Centre and in Medical Transcription
Senior Engineer
Datasoft Consultants
06.2002 - 03.2003
- Job involved maintenance of Computers and Networks for our Clients
- Worked on WinNT, Win2K & Novell Network setup with Routers, Switches, Printers and HP, IBM x-series Servers
- Experience in configuring Routers
Technical Support Executive
Vishal Information Technologies
09.2000 - 05.2002
- Company Overview: Vishal is involved in IT business, ranging from Programming, Web Development IT Support, electronic data processing, Helpdesk Support etc
- Job involved maintenance of computers and LAN with a network of 150 - 200 computers with Windows NT and Win 98 Operating Systems
- Maintenance of Company Database, backups etc
- Troubleshooting of Network problems
- Vishal is involved in IT business, ranging from Programming, Web Development IT Support, electronic data processing, Helpdesk Support etc
Self Employed
01.1999 - 08.2000
- Experimental and innovative in running an Internet Cafe, Computer sales, training, printing and project works
- Designed, deployed and maintained a network of PC's with Proxy Server
- Worked on various projects in Web Designing during this period
- Developed basic websites as a hobby for friends, relatives and self interest
Senior Hardware Technician
Comp Shop
06.1995 - 12.1998
- Company Overview: A firm dealing in computer hardware and accessories
- Being a boom period in the world of computers had good exposure in the field of computer hardware
- A firm dealing in computer hardware and accessories
Marketing Executive / Technician
Trinitron Electronics
05.1994 - 06.1995
- Company Overview: An electronic product marketing firm dealing with Satellite Television Dish technology
- Trinitron was exclusively dealing with Satellite Television Dish technology which was very new to India
- Enjoyed sales and deployment of the new era Digital Technology
- An electronic product marketing firm dealing with Satellite Television Dish technology
Education
Diploma - Hardware and Networking
Govt. Polytechnic
CCNA - Cisco Certified Network Associate (640-801)
ULTRAMAX
ITIL v3 Foundation Course - undefined
QLogy
MBA - Network Management
National Institute of Management
Mumbai 04.2001 -
Diploma in Business Administration - Specialization in Information Technology
National Institute of Managment
Mumbai 04.2001 -
Skills
- Organizational and Managerial
- Ethical and Understands organizational culture
- Resource management
- Project management
- Change management
- Flexible and Innovative
- Verbal communication
- Open and Approachable
- Self-motivated
- Effective team player Able to work well in teams
- Effective at training new members
- Nortel IP Telephony PABX's
- Cisco IP Telephony
- New Gen BT Dealearboard
- Nice Recorders
- Witness Recorders
- Nortel NCR Recorders
- RightFax Solutions
- LaneFax Solutions
- Centralised Call Billing Solutions
- Video Conferencing
- Audicodes VOIP Gateway’s
- Predictive Diallers
- Windows Servers
- PIX Firewalls
- Structured Cabling
- Video Conferencing (Tandberg / Polycom)
- Nortel / Alcatel Passports
Current Role
Manager Voice Infrastructure, HSBC Bank, India
Key Strengths And Skills
Ethical, Understands organizational culture, Resource management, Program management, Project management, Change management, Flexible and innovative, Polite, Social, Verbal and open, Approachable, Self-motivated, Effective team player, Able to work well in teams, Team building, Effective at training new members and co-workers
Voice Networking Infrastructure Knowledge
- Project Management
- Nortel IP Telephony PABX's for HSBC INDIA
- Cisco IP Telephony
- BT Dealerboard
- Nice Recorders
- Witness Recorders
- Nortel NCR Recorders
- RightFax Solutions
- LaneFax Solutions
- Centralised Call Billing Solutions
- Video Conferencing
- Audiocodes VOIP Gateway’s
- Predictive Diallers (Concerto, Ensembled Pro, TouchStar)
- Windows Servers
- PIX Firewalls
- Structured Cabling
- Video Conferencing (Tandberg / Polycom)
- Nortel / Alcatel Passports
Internship
- Trained on AWS cloud computing, 11/01/16
- Trained on Redhat Linux 7, 10/01/16
- ITIL v3 Foundation Course certified
- ITIL course in house HSBC for from QLogy
- 35 hours of mandatory PMP course from PMSoft
- CIPT professional trained from Dimension Data
- Nortel VOIP communications from NORTEL
- NORTEL CS1000E System Administration and Maintenance
- Cisco Certified Network Associate (CCNA 640-801)
- CCNA course from ULTRAMAX Mumbai, 01/01/01
- Win NT, Networking and Server Security course from Govt. Polytechnic Mumbai
- Diploma in Hardware and Networking from Mangalore, 01/01/94
Timeline
Consultant Specialist
HSBC Software Development
06.2021 - Current
Manager Voice Infrastructure
HSBC Ltd.
02.2007 - 06.2021
HEAD IT Dept; Systems / Network Administrator
Prominent Solutions Pvt. Ltd.
11.2004 - 01.2007
Network Administrator
Silgate Solutions Pvt. Ltd.
04.2003 - 11.2004
Senior Engineer
Datasoft Consultants
06.2002 - 03.2003
MBA - Network Management
National Institute of Management
04.2001 -
Diploma in Business Administration - Specialization in Information Technology
National Institute of Managment
04.2001 -
Technical Support Executive
Vishal Information Technologies
09.2000 - 05.2002
Self Employed
01.1999 - 08.2000
Senior Hardware Technician
Comp Shop
06.1995 - 12.1998
Marketing Executive / Technician
Trinitron Electronics
05.1994 - 06.1995
CCNA - Cisco Certified Network Associate (640-801)
ULTRAMAX
ITIL v3 Foundation Course - undefined
QLogy
Diploma - Hardware and Networking
Govt. Polytechnic
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