Summary
Overview
Work History
Education
Skills
Projects
Languages
Timeline
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IJAZ A

IJAZ A

Bengaluru

Summary

Operations Lead at MWYN Insurance Tech, Pvt. Ltd specializing in KYC compliance and fraud detection. Led automation projects that decreased processing costs by 30% while boosting team productivity. Expertise in team training and vendor management, achieving significant results through strategic oversight and innovative approaches.

Overview

4
4
years of professional experience

Work History

Operations Lead

MWYN Insurance Tech Pvt. Ltd
Bengaluru
03.2025 - Current
  • Oversaw end-to-end customer onboarding from lead to loan disbursal across India.
  • Redesigned onboarding with Product and Tech, increasing KYC success rate by 10% and funnel efficiency by 5%.
  • Introduced automation that cut turnaround time from 4 days to under 24 hours, lowering processing costs by 30%.
  • Launched auto dialer using Dial-Shree, raising agent productivity from 63% to 98%.
  • Built AI-powered voice bot to handle sales and collections; reduced manual calling and provided real-time reporting.
  • Directed a 30-person team; recruited, trained, and managed day-to-day output and goals.
  • Developed a custom incentive system that improved sales focus and call quality.
  • Created conversion-focused insurance scripts, improving close rates by 3%.
  • Handled compliance and billing for 20+ vendors, ensuring timely audits and accurate tax alignment.
  • Delivered weekly performance dashboards and risk reports to leadership.

Senior Associate – Operations

MWYN Tech Pvt Ltd
Bengaluru
04.2024 - 03.2025
  • Maintained 98% compliance across KYC checks aligned with RBI norms.
  • Streamlined backend flows, cutting case handling time by 35%.
  • Flagged over 500 fraudulent accounts through data analysis and behavior tracking.
  • Compiled operational reports used in weekly business reviews.

Operations Associate

MWYN Tech Pvt Ltd
Bengaluru
04.2022 - 03.2024
  • Verified 90,000+ KYC submissions with an error rate below 2%.
  • Updated document verification rules, reducing onboarding rejections by 20%.
  • Conducted defaulter pattern reviews to assist risk and credit teams.
  • Trained new quality analysts to improve detection and correction of processing errors.

Operations Intern

MWYN Tech Pvt Ltd
Bengaluru
03.2021 - 03.2022
  • Reviewed onboarding and insurance documentation for accuracy and compliance.
  • Identified inefficiencies that cut handling time by 10%.

Education

Bachelor of Computer Applications - Computer Applications

Dr. M.G.R. University
Chennai
04-2019

Skills

  • KYC and regulatory compliance
  • Fraud detection and risk management
  • Process audits and SOP development
  • Team hiring and training
  • Vendor and invoice management
  • Reporting and KPI oversight
  • Tools: Excel, SQL, MO Engage, Freshdesk, Exotel, Gupshup, GitLab, Dial-Shree, Happay

Projects

Dialer Rollout: Implemented auto dialer, increasing contact efficiency from 63% to 98%., Voice Bot Build: Developed Google AI voice module for outbound sales and collections; reduced manual work and enabled live call analytics., KYC Redesign: Reworked onboarding workflow; improved completion by 22%, and reduced TAT by 30%.

Languages

English, Tamil, Hindi, Urdu

Timeline

Operations Lead

MWYN Insurance Tech Pvt. Ltd
03.2025 - Current

Senior Associate – Operations

MWYN Tech Pvt Ltd
04.2024 - 03.2025

Operations Associate

MWYN Tech Pvt Ltd
04.2022 - 03.2024

Operations Intern

MWYN Tech Pvt Ltd
03.2021 - 03.2022

Bachelor of Computer Applications - Computer Applications

Dr. M.G.R. University

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IJAZ A