Ijaz Manoly

• Managing the performance of all operational requirement, owning, and managing relationships with relevant internal and external agencies, stake holders, vendors, service providers and partners.
• Responsible for entire Terminal Management, Guest Relations, CFL and Landside Management.
• Managing the AAI team along with third party employees to ensure smooth and seamless operations by proper collaboration and coordination.
• Ensure the SOPs are vetted according to the need and requirement of the operator and as mandated by the regulatory bodies.
• Managing contracts and reviewing the SLAs with the service partners. Ensuring all the SLAs are carried out in the prescribed manner by conducting timely audits and recommending best practices to be implemented within the stipulated timelines.
• Ensuring all the infrastructures are available for our stakeholders, partners and concessionaires and resolving and mitigating the challenges of internal and external stakeholders.
• Actively involving in the resource allocations for the airline fraternity to ensure the resources are utilized optimally.
• Ensuring to maintain very cordial relations with all the governmental agencies and resolving their challenges in best possible manner.
• Ensuring all the VIPs and Bureaucrats movements are taken care of by extending and facilitating their travel.
• Identifying training need and requirement, and Liasoning with HR for nomination of the trainings and all mandatory trainings are imparted as regulated.
• Being the custodian of the airport, ensuring all the premises are well taken care of and auditing the areas and spaces given to the stakeholders and partners are in accordance with the laid down norms.
• Ensure all Airport activities are delivered safely and securely in compliance with DGCA CAR and ICAO norms and as per regulatory standards.
• Responsible for the delivery and maintenance of Emergency Response and Business Continuity Plan.
• Prepare and manage the annual station budget exercising cost control measures, ensuring the opportunities to optimize airport revenues and reduce costs are identified and delivered.
• Ensure the Performance Management of all team members in the station are carried out in accordance with organization values.
• Responsible for the development of delay, disruption, and diversion plans.
• Ensuring the ERP and the BCP are in place. Reviews to be done from time to time to measure and understand the implications and to take corrective action plan at regular intervals and all are updated in a timely manner.

 Coordinating with VP-Ground Services on ongoing action plans for service improvements; adapt all possible methods to achieve the set-up targets.

 Manage the performance at the outstations, owning and managing relationships with relevant internal and external agencies, stake holders and partners.

 Ensure all staff and handling agents’ staffs are fully acquainted with Company and IATA procedures.

 Coordinate with VP-Ground Services on the ongoing plans for service improvements to achieve the set targets.

 Performance Management of staff to be taken care at regular intervals, Continuous monitoring on the Objectives, targets, goals and KPIs.

 Implement action plan for delayed flight and disruptions and accomplish necessary steps in accordance with the laid down procedure and ensure maximum attention and care provided to all passengers.

 Generate progress report on delay handling situation; provide maximum details to all concerned for pre-planning and corrective measures.

 Co-ordinate with flight dispatch to ensure outgoing operating and positioning crew are well briefed on their respective flight and to timely report to the airport for boarding the aircraft.

 Assist in network planning in getting the required slots by laisoning with the airport operator.

Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.

Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader.

Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.

Anticipated aircraft equipment needs for air evacuation and cargo flights.

Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations.