Imran Khan
Navi Mumbai,Nam
Summary
Target oriented and business presentations. Target-driven Assistant Manager with extensive expertise leading high-performing teams. Boosts profitability and company growth through motivational leadership, outstanding service and smooth operational management. Worked on all sectors such as e-commerce, customer service and sales in delivering processing excellence. Good with Advance Excel.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant manager
Tata Unistore Limited
Mumbai, Maharashtra
05.2016 - 12.2023
- Well versed in resolving problems related to report Analyzing, Quality and handling operations.
- Expertise in planning, forecasting & controlling the operations production demands through MySQL, Salesforce, Ms Excel & Power Bii.
- Understanding the process in depth and creating documents (SOP) to make streamline processes.
- Overall reconciliation with the sellers and cross function team ensuring efficiency in process operations & achieving team targets.
- Acted as point of contact and escalation for complex customer queries.
Data Analyst
Sutherland Global Services
Navi Mumbai, India
01.2013 - 01.2016
- Daily, Weekly & monthly generate of MIS Report, analysis and forecast.
- Upload or extract data from different sources such as MySQL, CRM, Microsoft Excel & Salesforce.
- Weekly Deck to all the stakeholders and management.
- Identifying manual intervention tasks and creating strategies to automate the process.
- Improved data integrity with rigorous auditing and cleansing.
- Mined data to identify trends and inform business decision-making processes.
Customer Service Specialist
Serco Global Services
Mumbai, Maharashtra
01.2011 - 01.2013
- Managed different types of customers like polite and irate to resolve their issues quickly and efficiently
- Experience in handling escalation calls and providing first time resolution to enhance customer experience
- Co-ordinating with cross function teams to offer customer exceptional service.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered prompt solutions to maintain customer satisfaction.
Customer Service Executive and IT Support
Polo Queen Private Limited
Mumbai, Maharashtra
01.2007 - 01.2010
- Worked in Lead generation process and responsibility to generate 10 appointments per day
- Worked under pressure and handled IT infrastructure for 15 seaters
- Managed in multiple locations like US, UK, and Australia
- Learned and handled Linux 2.9 and 3.0 Servers, Multiple Call Centre Dialers and Editing Software to publish reports to the client on daily basis.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Exceeded targets by delivering comprehensive and consistent service.
Petrol Pump attendant cum Cashier
Emarat Petroleum
Dubai, United Arab Emirates
01.2006 - 09.2007
- Performed sales floor work, such as greeting or assisting customers
- Awarded employee of the month within 6 months of employment exemplary of great leadership and manageability skills
- Fueled customer vehicles fast and accurately and operated the POS system
- Performed responsibility as Fuel attendant, store clerk, merchandiser, and Cashier
- Cleaned parking areas, internal office premises, accessories sales and currency
- Handling inventories and management of cash handling like cash, credit cards and vouchers
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Customer Service cum Sales
AK Enterprises
Mumbai, India
01.2003 - 01.2005
- Providing permanent solutions to customer queries and resolving customer issues using effective customer service techniques
- Recommend products to customers, based on customer's needs and interests
- Consistently exceeded customer expectations resulting in repeating and referral customers
- Focus on achieving organizational revenue target and strategic plans to increase sales and enhance customer satisfaction.
Education
High School Diploma - School
Yashwantrao University
MumbaiAppeared for TYBCOM 2022 - 2023 Certificate in Power Bii - undefined
2023
Certificate in Cashier - undefined
2007
Certificate in Fire Fighting - undefined
2006
Diploma - Computer Hardware
2003
Skills
- Target motivated
- Outstanding customer service
- Logistical and strategic planning
- Operational support
- Project Management
- Negotiation
Interests
Hobbies
, Listening to Soft Music Playing Cricket Watching motivational videos & Reels.
Languages
English
Fluent
Hindi
Fluent
Urdu
Fluent
Tamil
Fluent
Arabic
Beginner
Accomplishments
- Achieved 100% by completing Multiple Task with accuracy and efficiency.
- Supervised team of 06 staff members.
- Collaborated with multiple teams in the development of process automation.
Certification
- Certified in Computer Hardware
- Certified in Fire Fighting
- Certified in Cashier
- Certified in Power Bii
- Certified in Power Query
Timeline
Assistant manager
Tata Unistore Limited
05.2016 - 12.2023
Data Analyst
Sutherland Global Services
01.2013 - 01.2016
Customer Service Specialist
Serco Global Services
01.2011 - 01.2013
Customer Service Executive and IT Support
Polo Queen Private Limited
01.2007 - 01.2010
Petrol Pump attendant cum Cashier
Emarat Petroleum
01.2006 - 09.2007
Customer Service cum Sales
AK Enterprises
01.2003 - 01.2005
High School Diploma - School
Yashwantrao University
Appeared for TYBCOM 2022 - 2023 Certificate in Power Bii - undefined
Certificate in Cashier - undefined
Certificate in Fire Fighting - undefined
Diploma - Computer Hardware
- Certified in Computer Hardware
- Certified in Fire Fighting
- Certified in Cashier
- Certified in Power Bii
- Certified in Power Query
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