Summary
Overview
Work History
Education
Skills
Timeline
Generic

ILA Clark

Lafayette

Summary

I am a person that puts my all into my work. I believe that integrity is very important in my life which is a leading force in any job setting. In all I do I make sure I am fair, firm, and consistent. I have gained a lot of knowledge over the years in my work history advancing my problem-solving skills and critical thinking. I am relocating to Indiana and seeking

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

13
13
years of professional experience

Work History

Transportation Security Officer

TSA
10.2024 - Current
  • Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
  • Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
  • Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling

Security Officer

Phelps Security
02.2024 - 06.2024
  • I check the employee’s identification before entering. Dispatch trucks in for their delivery appointments.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Warehouse Associate

Grainger
06.2023 - 01.2024
  • In this job setting I am an order picker, quality specialist, which I pick orders and check to make sure products are accounted for before shipping orders.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.

Warehouse Associate (Mem4)

Amazon
05.2021 - 02.2022
  • In this job setting I was an auditor, stower and problem solver. Worked with excel checking packages making sure customers orders are completed. Also help train new employees to help become more productive.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.

Package Handler (PT Supervisor)

UPS
06.2017 - 05.2021
  • Supervisor for 4yrs in two areas Small Sort and Unload. Managed up to 25 employees along with dispatching trucks entrance and exits. This job consists of package handling shipping customers’ items.
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Customer Service Rep

Asurion- DirectTV
10.2015 - 07.2016
  • In this job setting I maintain calls assisting customers with questions, billing, and troubleshooting customers issues with their service.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Assistant Manager

Cefco Convenience Stores
06.2012 - 10.2015
  • In this job setting I was promoted to assistant manager including customer service, working with inventory, and handling money. Making sure customers receive great customer service skills. As a assistant I work a lot with Microsoft especially excel when managing the work hours and managing deposits.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Education

Bachelor’s degree - science of criminal justice, Concentration in crime and criminal behavior

Strayer University
03.2024

74 Delta Chemical Specialist - undefined

Military- (Army Reserve)
05.2012

Graduated (Diploma) - Diploma

Meridian High School
Meridian, MS
05.2008

Skills

  • Leadership
  • Cashflow planning & management
  • Mentor
  • Order Picker
  • Quality Control
  • Auditing
  • Warehouse Management
  • Customer Service
  • Security/Licenses
  • Order Packer

Timeline

Transportation Security Officer

TSA
10.2024 - Current

Security Officer

Phelps Security
02.2024 - 06.2024

Warehouse Associate

Grainger
06.2023 - 01.2024

Warehouse Associate (Mem4)

Amazon
05.2021 - 02.2022

Package Handler (PT Supervisor)

UPS
06.2017 - 05.2021

Customer Service Rep

Asurion- DirectTV
10.2015 - 07.2016

Assistant Manager

Cefco Convenience Stores
06.2012 - 10.2015

74 Delta Chemical Specialist - undefined

Military- (Army Reserve)

Bachelor’s degree - science of criminal justice, Concentration in crime and criminal behavior

Strayer University

Graduated (Diploma) - Diploma

Meridian High School

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ILA Clark