Customer Service Associate
AYUSH International Expo, Noida, India (2018)
Noida
06.2018 - 10.2018
- Played an integral role in organizing and managing large-scale crowd movement by ensuring smooth coordination between different event zones, resulting in enhanced guest satisfaction and operational efficiency.
- Collaborated closely with the event management team to monitor the entire venue setup, from logistics to stage arrangement, ensuring all vendor deliverables met the required standards and timelines.
- Acted as a primary point of contact for attendees, resolving inquiries and issues promptly at the help desk, which significantly contributed to maintaining a professional and welcoming environment.
- Managed and updated daily logs of guest interactions, issue resolutions, and feedback to help optimize customer service strategies and improve future event experiences.
- Supported backstage coordination and VIP handling activities, ensuring that high-profile attendees received timely assistance, dedicated service, and a seamless event experience from entry to exit.
