Ilavarasi M
Bengaluru
Summary
Results-driven Operations Analyst with a strong track record in optimizing processes and enhancing operational efficiency. Skilled in data analysis, problem-solving, and strategic planning to drive business success. Proven ability to collaborate cross-functionally, and implement innovative solutions that streamline workflows and reduce costs. Committed to delivering impactful results and supporting organizational growth
Overview
8
8
years of professional experience
Work History
Operations Analyst
HP India Pvt Ltd
Bengaluru
02.2022 - Current
- Currently serving as a subject matter expert for the Greater China Market and initially for the Greater Asia Market.
- Identified key improvement areas by monitoring KPIs consistently.
- Facilitated claim processing related to T1 and T2 customers' and partners' rebates in regional sales operations.
- Dispute management - responsible for the end-to-end handling of disputes to deliver timely resolution to customers and partners by analyzing the dispute.
- Shared business development ideas to identify weaknesses and improve the value and cohesiveness of operations, in terms of reducing manual workarounds.
- Performed regular audits to ensure the work completed is 100% accurate.
- Implemented continuous improvement initiatives, resulting in increased efficiency and cost savings across multiple departments.
- Updated stakeholders on claims and dispute status during scheduled meetings.
- Enhanced customer satisfaction by implementing rigorous quality assessments. Nurtured positive stakeholder interactions.
- Regularly updated the DTP with new changes, and maintained accuracy.
Transaction Processing Associate
Accenture Solutions
Bengaluru
05.2018 - 01.2022
- Conveyed DFI and 3X3 details successfully, Generated periodic client reconciliation reports.
- Monitored calls using established tracking systems, managed full spectrum of operational claims activities.
Education
Bachelor of Computer Applications -
St. Anne’s Degree College For Women
Bengaluru, India05-2017
Skills
- Communication
- Adaptability and willingness to learn
- Proficient in MS Office
- Process optimization
- Problem solving and decision making
- Customer support and query management
- Time-sensitive and task prioritization
- Training and mentoring
- Root-cause analysis
- Teamwork and collaboration
Accomplishments
Core Value Champion, Accenture
Customer & Partner Experience, HP Inc
Hobbies & Interests
Singing and Drawing
Timeline
Operations Analyst
HP India Pvt Ltd
02.2022 - Current
Transaction Processing Associate
Accenture Solutions
05.2018 - 01.2022
Bachelor of Computer Applications -
St. Anne’s Degree College For Women