Ilaya Raja S
Chennai
Summary
Results-driven professional with 3 years of experience in end-to-end analysis and problem-solving across Retail and Healthcare domains. Recognized for successfully resolving application-related issues and managing multiple priorities with a positive attitude. Proven ability to thrive in fast-paced environments, delivering exceptional support while willingly taking on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Technical Lead
Cognizant Technology Solutions Corp
2022.06 - Current
- Prioritize, Categorize and Resolve tickets according to service level agreements (SLAs) using ServiceNow (Snow)
- Identify and analyze errors in Rumba and Tidal workflows, using log files, debuggers, and other diagnostic tools
- Develop and Implement standardized incident management processes in conjunction with cross-functional teams
- Handle IRT calls to address large volume of service requests and incidents
- Managed service account and IAM role access in GCP through Python scripts integrated with GitHub and Jenkins, ensuring accuracy and documenting detailed access control procedures.
- Provided educational expertise and mentoring to junior team members.
Program Analyst
Cognizant Technology Solutions Corp
2021.06 - 2022.06
- Tracking the incidents using BMC portal for corporate Markdown
- Running the data pull by DB Visualizer in ADR7, Oracle DB.
- Utmost Support to client as and when required and giving response to stores.
- Triage - The process by which items requested for markdown are analyzed and filtered for eligibility mainly done within excel , it is done so that only eligible items are correctly placed in markdown.
- Ensuring any process or technical changes or updates are documented and shared with Team
- Assuring incidents are handled and resolved within agreed SLA.
- Provided required knowledge Transition to new joiners and trainees and prepare the KT documents and made sure its been shared with team onshore and offshore.
- Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
Program Analyst Trainee
Cognizant Technology Solutions Corp
2021.03 - 2021.06
- Understanding of Data warehousing architecture, including Extract, transform, and load (ETL), Data Integration
- Knowledge of SQL and relational databases, such as Oracle, SQL Server, and MySQL, for creating and querying data
Education
B.E (Mechanical Eng.) -
RVS College of Engineering And Technology
Coimbatore03.2018
Class XII -
Sivanthi Matriculation Higher Secondary School
Tirunelveli04.2014
Class X -
Sivanthi Matriculation Higher Secondary School
Tirunelveli04.2012
Skills
- Agile Methodology
- Issue investigation
- Performance Optimization
Technical Skills And Certifications
- Google Associate Cloud Engineer , Expected completion: May 2024
- Introduction To Cloud Computing (Udemy), Github, Jenkins, Oracle, SQL, Shell scripting,GCP
Timeline
Technical Lead
Cognizant Technology Solutions Corp
2022.06 - Current
Program Analyst
Cognizant Technology Solutions Corp
2021.06 - 2022.06
Program Analyst Trainee
Cognizant Technology Solutions Corp
2021.03 - 2021.06
B.E (Mechanical Eng.) -
RVS College of Engineering And Technology
Class XII -
Sivanthi Matriculation Higher Secondary School
Class X -
Sivanthi Matriculation Higher Secondary School
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