Ilene Rachel Kar

• Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team
• Deliver domain specific module along with up skilling resources on process
• Ensure that all new employees go through the defined new learning path for their respective roles in the account
• Deliver pre-process and process training for new employees
• Support new hires during OJT and GO-live
• Provide refresher and remedial training for existing employees
• Ensure all regulatory requirements are complied with from time to time
• Generate training reports from time to time
• Support any administrative tasks like trainee roster and scheduling etc.
• Create/Customize training content for delivery
• Take ownership for improvement in employees performance
• Analyze training needs for employees working for the account.
• Monitor and assess the effectiveness of training programs through feedbacks, assessment and performance metrics
• Responsible for adhering to training standardization guidelines defined by the BU Training Function
• Responsible to work with ops to bridge gaps during training
• Worked and Successfully implemented various Project Micro Learning Modules, Gamification Learning, TNI – Training need intervention and Cross Functional Training
• Blueprint Certified
• Media Buying and Media Planning Certified.
• Lead Smart Certified

• Ensure successful execution of training needs
• Measure program training effectiveness
• Formation Of Effective And Efficient Strategies
• Manages Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
• Send reports to the operations team on the progress/pending status of activities.
• Developing training modules and materials
• Conducting interactive training sessions and workshops
• Assessing employees performance and providing feedback
• Ensure employees keep up their productivity and maintain high level of customer satisfaction
• Building Liaison with quality and operations to identify, screen and execute process improvement plans
• Certified Google Ads Expert

• Training on the product and sales skill to the new sales representatives on learning pedagogies and personalized learning journey.
• Prepares a new sales representative by conducting orientation to sales process.
• Creates coaching components and knowledge article to support continuation and performance development
• Observe sales encounter and collects feedbacks, results and performance data of trainees after session
• Structure training plans to meet financial objectives.
• Conduct the skill gap analyses to identify areas of improvement

• Troubleshooting ISP related Queries.
• Basic Software Troubleshooting.
• Setting up ISP network for new and existing customers.
• Setting the Routers and the third party routers.
• Selling and setting up the Anti- Virus.
• Setting up and Troubleshooting E – mail client’s i.e. Outlook and outlook express.
• Up selling of products and services provided by ISP
• Best performer for consecutive 4 months.
• Best sales person for the year 2007 – 2008.
• Highest RPC of all the national and international vendors.
• Promotes as the process trainer – trained on the technical know-how, ISP troubleshooting, and the product and services provided by the company.
• Canadian culture Trainee:- Trained staff on Canadian culture to maximize the sale and to understand the customer better.
• Awarded by the CEO – IBM & CEO Bell Canada – For outstanding performance and sales.

Academic Coordination
Teacher Support and Supervision
Student Management
Parent Communication
Administrative Duties
Curriculum Development