Overview
Work History
Education
Skills
Timeline
Generic
Ilma Mughal

Ilma Mughal

Learning And Development
NEW DELHI

Overview

11
11
years of professional experience
7
7
years of post-secondary education

Work History

NIIT
08.2022 - Current
  • Expertise in SFDC and CSOD
  • Manage and Administer all activities end-to-end for assigned programs
  • Marketing programs if required and as per client process requirements
  • Ensure offsite training event activities are performed as per the 'Event Readiness Process/System'.

HR SPOC

NIIT Limited
  • Employee Engagement
  • Tracking EWS for MS projects and working closely with HR and Ops team in red cases
  • Ensuring cost transfer is done on time for all employees who are moved in different projects
  • Handling disciplinary issues and part of attrition discussions.

Interglobe Aviation Ltd.
12.2014 - 08.2022
  • Ensuring the customers satisfaction by resolving their queries and training them in any medical emergency
  • Keeping a check on cabin before take off and landing to ensure safety compliance
  • Plan and implement effective training and curriculum.

Genpact
01.2013 - 01.2014
  • Manage incoming queries and invoice processing
  • Work on disputed/aged invoices
  • Monitoring and improving the bids
  • Customer satisfaction by providing them assistance.

Education

MBA - HR

NMIMS
04.2020 - 12.2023

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DELHI UNIVERSITY
01.2009 - 12.2011

Skills

Good Communication Skillsundefined

Timeline

NIIT
08.2022 - Current

MBA - HR

NMIMS
04.2020 - 12.2023

Interglobe Aviation Ltd.
12.2014 - 08.2022

Genpact
01.2013 - 01.2014

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DELHI UNIVERSITY
01.2009 - 12.2011

HR SPOC

NIIT Limited

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Ilma MughalLearning And Development