Ilma Mughal
Learning And Development
NEW DELHI
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
NIIT
08.2022 - Current
- Expertise in SFDC and CSOD
- Manage and Administer all activities end-to-end for assigned programs
- Marketing programs if required and as per client process requirements
- Ensure offsite training event activities are performed as per the 'Event Readiness Process/System'.
HR SPOC
NIIT Limited
- Employee Engagement
- Tracking EWS for MS projects and working closely with HR and Ops team in red cases
- Ensuring cost transfer is done on time for all employees who are moved in different projects
- Handling disciplinary issues and part of attrition discussions.
Interglobe Aviation Ltd.
12.2014 - 08.2022
- Ensuring the customers satisfaction by resolving their queries and training them in any medical emergency
- Keeping a check on cabin before take off and landing to ensure safety compliance
- Plan and implement effective training and curriculum.
Genpact
01.2013 - 01.2014
- Manage incoming queries and invoice processing
- Work on disputed/aged invoices
- Monitoring and improving the bids
- Customer satisfaction by providing them assistance.
Education
MBA - HR
NMIMS
04.2020 - 12.2023
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DELHI UNIVERSITY
01.2009 - 12.2011
Skills
Good Communication SkillsExcellent Interpersonal SkillsGood colour vision and hearingTeam ManagementMS OfficeMS ExcelClient centric and process orienedOperations Management
Timeline
NIIT
08.2022 - Current
MBA - HR
NMIMS
04.2020 - 12.2023
Interglobe Aviation Ltd.
12.2014 - 08.2022
Genpact
01.2013 - 01.2014
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DELHI UNIVERSITY
01.2009 - 12.2011
HR SPOC
NIIT Limited