Ilyas
Business Process Lead FAO
Mumbai
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Process Lead
Tata Consultancy Services
Mumbai
01.2023 - Current
- Managed the transition of various projects from an operations perspective.
- Tested end-to-end scenarios for a variety of user roles prior to go-live date for new processes and systems.
- Analyzed key performance indicators to identify effective strategies.
- Performed root cause analysis on identified problems in order to recommend long-term solutions.
- Collaborated with IT teams to design system solutions that supported new or revised processes.
- Identified opportunities for cost savings through improved operational efficiency.
- Recognized by management for providing exceptional customer service.
- Bank Reconciliation.
- GSTR-1 Reconciliation.
- Traffic fine reconciliation for the car rental project.
- Other reconciliations.
- Journal posting.
- Month-end closing.
Assistant Manager FAO
Concentrix
Mumbai
07.2022 - 01.2023
- Daily interaction with clients for queries and reporting.
- Assigned work and monitored performance of project personnel.
- Coordinated with other departments to ensure smooth flow of operations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Communicated regularly with customers to gain insights into their needs.
- Completed day-to-day duties accurately and efficiently.
- Bank Reconciliation
- Month-end closing.
- Journal Posting.
General Accounting Ops Analyst
Accenture Solutions Private Limited
Mumbai
01.2019 - 07.2022
- General Accounting.
- Preparing and posting journal entries.
- Bank Reconciliation
- Ledger Reconciliation.
- Month-end closing activities.
- OTC - Sales Reconciliation:
- End-to-end cash and credit card sales reconciliation for clients across the globe for e-commerce and store sales transactions.
- Using the Daily Sales Report for the global scope of stores for the period (POSDM).
- Aging report preparation for CC, for store, and ECOM.
- Contacting and following up with merchants for missing sales deposit batches, and working with the store for missing refunds or missing credit card deposits.
- Preparing journal entries for month-end for CC fees, chargebacks, and monthly total overages/shortages.
- Maintaining transparency, quality, consistency, reporting, and improvement in the OTC process.
- Maintaining and Preparing SLA Data.
- Daily communication with stakeholders via emails.
- QC backup for CC ECOM reconciliation.
- Processing customers' invoices.
- Reconciling received invoices from customers.
- Update the information in the system.
- Making queries to customers for resolutions.
- Maintaining an accurate trial balance.
- Resolving discrepancies.
- Maintaining aging report.
- Organized client meetings to provide project updates.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Identified opportunities for process improvements across the organization.
- Recognized by management for providing exceptional customer service.
Education
Bachelor of Commerce -
Mumbai University
01.2011
H.S.C. -
Maharashtra Board
01.2008
S.S.C. -
Maharashtra Board
01.2006
Skills
- General accounting
- Record to report
- Order to cash
- Procure to pay
- Reconciliations
- Advance Excel
- SAP HANA
- Oracle 60
- Cross-functional team leadership
- Innovation and creativity
- Process improvement expertise
- Workflow optimization
- Operational excellence
- Quality assurance
- Problem-solving abilities
- Active listening
- Time management abilities
Personal Information
- Date of Birth: 03/24/92
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Urdu
- Hindi
- Marathi
Certification
- US B1/B2 Visa (Valid till Jan 2030)
Timeline
Business Process Lead
Tata Consultancy Services
01.2023 - Current
Assistant Manager FAO
Concentrix
07.2022 - 01.2023
General Accounting Ops Analyst
Accenture Solutions Private Limited
01.2019 - 07.2022
Bachelor of Commerce -
Mumbai University
H.S.C. -
Maharashtra Board
S.S.C. -
Maharashtra Board
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Suraj SethSuraj Seth
Assistant Manager – Direct Tax at CBV & Associates LLPAssistant Manager – Direct Tax at CBV & Associates LLP