Ilyas Wali

First things first, because culture eats everything else for lunch.

As a consistently evolved leader, with over sixteen years of experience in rigorously driving diverse business formats, I have been championing transition practices with process re-design & automations, as well as driving efficiency with an impactful workforce management.

My leadership style is inclusive, mentorship based, with a core focus on creating more leaders, setting right culture, transparent win-win approach to put all the passion in work. I am mostly found working alongside my teams on the same table.

I start every project with an answer to why, and pursue results with a go-getter attitude, keeping Picasso’s quote in mind ‘everything you can imagine is real’.

The unfortunate Covid pandemic transformed me, both personally as well professionally into a more compassionate and pragmatic being.

Always open minded, AI optimist, I enjoy traveling, meeting creative people and firmly believe in the African proverb, ‘If you want to go fast, go alone; if you want to go far, go together’.

Adobe Omniture | FreshSales CRM | Attentive | Keka | FreshDesk Omnichannel Suite | Salesforce CRM | Tableau | Google Analytics | Amazon Seller Central | Locobuzz | LiveChat | Yellow Messenger | Jira | Yotpo Loyalty & Referrals | Magento | Trustpilot | Bizrate | Yotpo Reviews | BBB | Sitejabber

Student Ambassador: Represented the Newcastle University Business School at various outreach and networking events.

Project Associate and President: Led the Students Entrepreneurship Club during Bachelors.

Social Development Projects: Initiated various programs related to Youth Leadership and Social Development.

-One Young Kashmir: Motivated and lead a group of 118 youngsters from all over Kashmir to organize first of its kind youth summit in North India in collaboration with MercyCorps International, despite regional

political sensitivities and social challenges.

-Cross-Cultural Music Concerts: Presented US-based music band (ZeroBridge) collaborate with local recognized musicians, young rappers and other upcoming artists.

-CAUSE: Co-founded a non-profit professional organization registered with Government of India and United Nations Department of Economic and Social Affairs. CAUSE continues to cater to critical domains such as Education and Mental Health related issues, with key focus on increasing drug-addiction among Kashmir's youth.

• Nationality: Indian
• Marital Status: Married
• Current Location: Jaipur, India
• Willing to relocate & travel

• Led the 180 degree transformation of entire customer centricity strategy for Angara, from service to experience. Revamped the team structure and processes to deliver 60% more efficiency. Changed the operations and process format from Contact Center to Experience Center.
• Initiated and led the Inbound Lead Management for Titan Company Ltd (ZOYA), resulting in a significant revenue stream for the brand.I was part of the core team to scale up the business from 2 boutiques to 9 outlets in 2 years.
• Conceptualized and established a fully functional web portal to connect the unorganized local Kashmiri artisans with the international buyers and vice-versa.
• Lead team Almass (a medium-sized jewelry company) to gain more than 14000 potential customers through varied social media channels in a span of 4 months.
• Awarded the Entrepreneurship Visa by UK Govt., a coverted opportunity to conceptualize, establish and run a business in UK.
• Recognized as Partner at Angara, in recognition of the Best Leader Award for the year 23-24.
• Earned LVMH-Inside Certification, an extensive luxury program conducted by LVMH-France.

Purpose driven | Enterprising | Multitasker | Analytical | Investigative | Creative | Efficiency Enabler | Evangelist | Transformation Manager | Strategy Enabler | AI Optimist

My playfield is outside the comfort zone, learning & unlearning :)