Drawing
Indrani Mukherjee
Academic Counsellor
Bankura
Summary
Dynamic professional with a proven track record at Maruti Industries and Future Orbit, excelling in customer care and academic counseling. Skilled in multitasking and critical thinking, I significantly enhanced customer satisfaction and student success rates. Expert in collaboration and leveraging organizational skills to achieve exceptional outcomes.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Customer Care Executive (Service)
Maruti Industries
Bankura, India
12.2020 - 06.2022
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Took ownership of customers issues to follow problems through to resolution.
- Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Served as a key point of contact for escalated issues, diffusing tension and ensuring prompt resolution.
Academic Counselor
Future Orbit
Bankura
07.2022 - Current
- Enhanced student success by providing personalized academic guidance and support.
- Conducted comprehensive evaluations of students'' academic needs, recommending appropriate resources and services.
- Utilized strong organizational skills to maintain accurate records of all student interactions and interventions.
- Assisted in the development of academic plans, setting achievable goals for students'' educational progress.
- Facilitated communication between students, parents, and school staff to ensure a supportive learning environment.
- Provided ongoing support for students during their transition from high school to college or post-secondary opportunities.
- Implemented data-driven decision-making processes to monitor and continually improve student outcomes.
- Managed caseloads of diverse learners, addressing individual needs through tailored counseling approaches.
- Supported the development of peer mentoring programs, fostering a sense of community and shared responsibility for student success.
- Developed effective relationships with local colleges/universities representatives for improved college placement rates.
Education
Bachelor of Arts -
Nistarini Womens College
Purulia 04.2001 -
Skills
Collaboration and teamwork
Student advocacy
Academic planning
Financial aid advising
Multitasking Abilities
Time management
Organizational skills
Team collaboration
Interests
Cooking
Timeline
Academic Counselor
Future Orbit
07.2022 - Current
Customer Care Executive (Service)
Maruti Industries
12.2020 - 06.2022
Bachelor of Arts -
Nistarini Womens College
04.2001 -