Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Indrani Mukherjee

Indrani Mukherjee

Academic Counsellor
Bankura

Summary

Dynamic professional with a proven track record at Maruti Industries and Future Orbit, excelling in customer care and academic counseling. Skilled in multitasking and critical thinking, I significantly enhanced customer satisfaction and student success rates. Expert in collaboration and leveraging organizational skills to achieve exceptional outcomes.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Customer Care Executive (Service)

Maruti Industries
12.2020 - 06.2022
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reduced customer complaints with proactive issue identification and resolution strategies.
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Took ownership of customers issues to follow problems through to resolution.
  • Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Served as a key point of contact for escalated issues, diffusing tension and ensuring prompt resolution.

Academic Counselor

Future Orbit
07.2022 - Current
  • Enhanced student success by providing personalized academic guidance and support.
  • Conducted comprehensive evaluations of students'' academic needs, recommending appropriate resources and services.
  • Utilized strong organizational skills to maintain accurate records of all student interactions and interventions.
  • Assisted in the development of academic plans, setting achievable goals for students'' educational progress.
  • Facilitated communication between students, parents, and school staff to ensure a supportive learning environment.
  • Provided ongoing support for students during their transition from high school to college or post-secondary opportunities.
  • Implemented data-driven decision-making processes to monitor and continually improve student outcomes.
  • Managed caseloads of diverse learners, addressing individual needs through tailored counseling approaches.
  • Supported the development of peer mentoring programs, fostering a sense of community and shared responsibility for student success.
  • Developed effective relationships with local colleges/universities representatives for improved college placement rates.

Education

Bachelor of Arts -

Nistarini Womens College
Purulia
04.2001 -

Skills

Collaboration and teamwork

Interests

Drawing

Cooking

Timeline

Academic Counselor

Future Orbit
07.2022 - Current

Customer Care Executive (Service)

Maruti Industries
12.2020 - 06.2022

Bachelor of Arts -

Nistarini Womens College
04.2001 -

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Indrani MukherjeeAcademic Counsellor