Natasha Gomes

Currently working for Speakopedia as a Soft Skills Trainer where i train the trainees on an online platform on the art and science of creating first impressions with the topics like the Power of clothes, body language, Vocal Communication, Etiquette and grooming as well as Social skills and Self image.

Following are the trainings conducted :-

• “Work Etiquette & Team bonding” for the employees of FMCG company.
• “Goal setting” for 10th grade students.
• 6 day “Soft Skills summer camp” conducted for kids aged 5-8yrs.
• Online sessions conducted for IMPA team on “IMAGE SAHI TO SAB SAHI”
• “The power of your personal appearance” for Teachers of a reputed International school.
• “Social skills” 2 successful online workshop conducted for Pre-teens.

• I’m a certified Jolly Phonics Teacher having 6yrs of experience.
  Started my own venture - The Jingle Book (since 2021) .
• Teaching kids 42 sounds in english language.
• Improving Reading ad writing skills with letter formation.
• Rules taught like Vowel sounds, diagraphs, diphthongs, syllabication etc.
• Improving speech clarity.
• Have worked on individual kids with their challenges and helped them flourish.
• Grammar till 2nd grade.

• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management
• Monitored and handled employee claims involving performance-based and harassment incidents
• Motivated employees through special events, incentive programs, and constructive feedback
• Used technologically relevant digital systems to manage payroll and benefits programs
• Maintained human resources regulatory compliance with local, state and federal laws
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
• Devised hiring and recruitment policies for the employees of the company

• Planned and implemented integrated lessons to meet national standards
• Supported student physical, mental, and social development using classroom games and activities
• Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities
• Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement
• Supported student teachers by mentoring on classroom management, lesson planning, and activity organization
• Designed detailed learning plans for struggling students based on test, homework and assignment records

• Responsible for all areas of Human Resources operations viz., Employee Induction/Human resource process/ Work place practices/ exit process and attrition analysis & Reports and change management
• Conducting HR open house, Skip Level Meetings and Personal Counseling to get employee feedbacks on all HR activities
• Also open suggestions, coordinating with Managers and Management for resolutions.
• Ensure effective implementation of HR initiatives across Organization.
• Initiatives such as Monthly Open Forums, PMS, Buddy System, E-SAT surveys, Fortnight PM/TL meetings, etc
• Setting goal sheet for each employee every month, Collective survey of individual performance and reward for best performance, Part of Monthly Performance Review and Planning out POA for teams' basis MPR
• Imparting induction program for new Employees about HR practices and policies, Employees benefit, setup of Organization and its culture and values
• Ensuring joining formalities and maintenance of relevant documents
• Responsible for identifying main reasons of attrition through analyzing exit interviews and implementing measures along with senior management to increase employee engagement and retention
• Handling grievances of Employees by counseling
• To organize various development programs for Employees such as self development programs, Leader plus programs, Associate Development Program
• Roll out IJP (Internal Job Posting) and be part of Selection procedure
• Maintaining daily/weekly reports on Communication calendar (Plan/Actual), Pulse of floor, week on week attrition report, weekly review deck report and collation of weekly dash board for all across center.
• Coordinating with all branch employees every month in matters relating to Leaves, Loan deductions.
• Monitoring and maintaining records of employee's personal files, attendance, leaves, pay and other benefit entitlements.

• Coaching and Counseling team members.
• Trained and supervised team of customer service representatives in providing quality service to customers.
• Exhibited high energy and professionalism when dealing with clients and staff
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
• Reduced process inconsistencies and effectively trained team members on best practices and protocols
• Trained new personnel regarding company operations, policies and services
• Increased efficiency and performance by monitoring team member productivity and providing feedback

• Handling inbound calls.
• Providing technical support to customers through e-mail.
• Meeting parameters like Internal Quality, Response time within client's permissible range.
• Handling mails received at chairman's office and giving prompt resolutions.

• Handling inbound calls
• Meeting parameters like Internal Quality, Response time within client's permissible range.
• Responded to customer calls and emails to answer questions about products and services
• Provided customer feedback to management and identified areas of improvement for products and services
• Solved problems with products and services by providing customers with technical support
• Increased revenue by cross-selling and upselling products and services
• Implemented and developed customer service training processes
• Responded proactively and positively to rapid change
• Increased efficiency and team productivity by promoting operational best practices
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals

• Completed clerical tasks such as filing, copying, and distributing mail
• Created purchase orders and tracked invoices to avoid missed or delayed shipments
• Managed daily data entry and kept clerical information accurate and up-to-date
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
• Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
• Created and maintained detailed records of all office activities
• Processed incoming and outgoing mail and packages according to established procedures