Iman Das
Kolkata
Summary
To work with various organisations and seek a career where the beginning is platform independent and to excel my passion with the eagerness in everyday technology, accept newer and higher Challenges and is surely able to give the true fruitful energy required for the development in the organisation and even myself.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sun Knowledge
03.2021 - Current
Senior Executive
Amazon
Kolkata
04.2024 - 04.2025
- To maintain customer centric approach and to provide adequate resolution as per SOP.
- To maintain calmness in time of a irated customer.
- To provide resolutions to products not delivered and to give compensation as per customers requiremnet.
- To achieve team target and meet every deadlines.
- To be a team player and help others when no work is in my jurisdiction.
- Implemented quality control measures to uphold company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Facilitated communication between different departments resulting in improved collaboration among teams.
- Negotiated contracts with vendors for goods and services at competitive prices.
- Updated and maintained databases with current information.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Senior Associate
Teleperformance
Kolkata
09.2022 - 04.2023
- Reviewed and approved vendor invoices.
- Reserved and managed meeting room availability.
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Received and distributed mail, letters and packages.
- Greeted guests and vendors to assist in navigating space.
- Coordinated support to facilitate general office operations.
- Stocked inventory and ordered office and kitchen supplies.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Participated in credit and collections activities.
- Identified needs of customers promptly and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Senior Associate
Wipro DO&P
Kolkata
01.2019 - 02.2021
- Reviewed and approved vendor invoices.
- Coordinated support to facilitate general office operations.
- Performed accounting or financial analysis.
- Offered reception coverage to relieve staff during absences or breaks.
- Participated in credit and collections activities.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked effectively in team environments to make the workplace more productive.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
BCA - Coding And AI
Techno India
Salt Lake, Kolkata01.2019
Class 12 - Science
ISC
New Delhi01.2016
Class 10 -
ISC
New Delhi01.2014
Skills
- Customer service
- Conflict resolution
- Data analysis
- Quality control
- Team collaboration
- Time management
- Process optimization
- Inventory management
- Effective communication
- Problem solving
- Negotiation skills
- Active listening
- Quality assurance
- Leadership
- Good Telephone Etiquette
- Dependable and responsible
- Team building
- Friendly, positive attitude
Certification
Received from Spoken Tutorial Project, IIT Bombay, 01/19
Hobbies and Interests
- Playing games
- Listening to music
- Fresher in learning guitar
- Bike riding
- Love to play football
Languages
- Bengali
- English
- Hindi
Languages
English
First Language
Hindi
Beginner
A1
Bengali
Beginner
A1
Timeline
Senior Executive
Amazon
04.2024 - 04.2025
Senior Associate
Teleperformance
09.2022 - 04.2023
Sun Knowledge
03.2021 - Current
Senior Associate
Wipro DO&P
01.2019 - 02.2021
BCA - Coding And AI
Techno India
Class 12 - Science
ISC
Class 10 -
ISC