Ishhaq Khan
Sikar
Summary
Resolve customer issues, drive service and spare parts revenue in the service network, in order to drive high customer satisfaction and after-sales revenue through the service network, within company policies and the code of conduct.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Manager(Works Manager)
TATA MOTORS AUTHORISED SERVICE CENTRE - CVBU (Fastspeed Automobail Pvt.Ltd.)
Ajmer
10.2022 - Current
- Created standard operating procedures for all service functions.
- Conducted regular training sessions for staff on new technologies and customer service best practices.
- Reviewed completed work to verify consistency, quality, and conformance.
- Utilized technology to streamline service operations and improve customer experience.
- Analyzed business performance data and forecasted business results for upper management.
- Collaborated with customers to offer solutions to service needs.
- Pitched in to complete various duties during peak periods or employee absences.
- Analyzed competitive offerings to ensure the service department remained competitive.
- Resolved customer complaints quickly and effectively.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Hired and trained service department staff to drive performance.
- Updated and maintained service records and documentation for compliance and quality assurance.
Warranty Manager
TATA MOTORS AUTHORISED DEALER-CVBU(Ganganagar Vehicle Pvt.Ltd.)
Jaipur
10.2020 - 09.2022
- Documented, validated, and resolved warranty claims while communicating effectively with customers.
- Answered phones to address customer concerns promptly and professionally.
- Processed warranty enrollments, educated customers on product usage, and addressed inquiries.
- Created reports detailing customer interactions, warranty claims, and relevant statistics.
- Analyzed root causes of product failures to improve service quality.
Spare Parts Manager
TATA MOTORS AUTHORISED SERVICE CENTRE - CVBU(Bharat Motors)
Sardarsaher
03.2019 - 07.2020
- Streamlined inventory management through accurate forecasting and timely ordering of parts.
- Monitored current parts inventory to ensure optimal levels were maintained.
- Organized, received, and labeled parts to enhance inventory accuracy.
- Established pricing strategies for parts to maximize profitability.
Service Advisor
TATA MOTORS AUTHORISED SERVICE CENTRE - CVBU ( Meel Motors)
Sikar
01.2017 - 02.2019
- Scheduled service work in department while upselling additional services to customers.
- Obtained accurate customer and vehicle data to enhance service quality.
- Delivered exceptional customer service, resulting in high client satisfaction and retention rates.
- Maintained focus on Service Values and Service Excellence to uphold brand standards.
Education
Diploma - Mechanical Engineering
Board of Technical Education
Rajasthan08.2016
Skills
- Leadership and teamwork
- Business analysis
- Policy and procedure enforcement
- Computer literacy
- Excellent communication
- CRM software proficiency
- Customer service excellence
- Documentation review
- Automotive knowledge
- Analytical and problem-solving skills
- Reliable and responsible
- Fiscal management
- Interpersonal communication
- Data management
- Decision-making
Certification
The Works Manager certificate was obtained from TATA MOTORS LTD, JAMSHEDPUR PLANT
Languages
- English
- Hindi
Timeline
Service Manager(Works Manager)
TATA MOTORS AUTHORISED SERVICE CENTRE - CVBU (Fastspeed Automobail Pvt.Ltd.)
10.2022 - Current
Warranty Manager
TATA MOTORS AUTHORISED DEALER-CVBU(Ganganagar Vehicle Pvt.Ltd.)
10.2020 - 09.2022
Spare Parts Manager
TATA MOTORS AUTHORISED SERVICE CENTRE - CVBU(Bharat Motors)
03.2019 - 07.2020
Service Advisor
TATA MOTORS AUTHORISED SERVICE CENTRE - CVBU ( Meel Motors)
01.2017 - 02.2019
Diploma - Mechanical Engineering
Board of Technical Education
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