Summary
Work History
Education
Skills
Timeline
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Imeasha Stewart

3050 S State Ave

Summary

Dynamic Call Center Representative with proven success at Delta Dental Insurance, excelling in customer service and sales. Skilled in CRM systems and active listening, I effectively resolved client inquiries, enhancing satisfaction and retention. Recognized for collaborating with teams to refine strategies, driving improved service quality and achieving significant customer engagement.

Work History

Call Center Representative

LSI
Indianapolis, IN
08.2021 - 2026
  • Executed outgoing calls to establish and nurture client relationships.
  • Entered data accurately and efficiently into company systems. Assisted team members with data management tasks. Supported data verification processes to ensure accuracy.
  • Managed incoming calls to provide timely assistance to clients and address inquiries effectively. Supported team members in resolving customer issues through clear communication and problem-solving skills. Assisted in maintaining a positive customer experience by promptly directing calls to appropriate departments.
  • Orchestrated scheduling processes to optimize resource allocation.
  • Assisted in gathering and organizing data for analysis. Supported team members in identifying trends and patterns. Contributed to the preparation of reports summarizing findings.

Call Center Representative

Infosys Technologies
Indianapolis, IN
04.2018 - 2021
  • Managed high-volume inbound calls, addressing customer inquiries and resolving issues efficiently.
  • Documented customer interactions and maintained accurate records in CRM systems.
  • Collaborated with team members to enhance service quality and improve customer satisfaction ratings.
  • Provided support for product-related questions, leveraging knowledge of company offerings to assist clients.
  • Adhered to call scripts while maintaining a personable approach to foster positive customer experiences.
  • Assisted in training new representatives on protocols, ensuring compliance with company standards.

Call Center Sales Representative

Delta Dental Insurance
Indianapolis, IN
04.2016 - 2018
  • Oversaw inbound sales calls, delivering comprehensive product information and policy details to customers.
  • Guided clients through insurance options, ensuring informed decision-making.
  • Leveraged CRM software to track customer interactions and ensure accurate record-keeping.
  • Spearheaded collaboration with team members to refine sales strategies and elevate customer satisfaction.
  • Instructed customers on policy benefits to improve comprehension and retention.
  • Addressed client inquiries with urgency, ensuring swift resolution of concerns and issues.

Education

High School Diploma - Business Administration And Management

George Washington High School
Indianapolis, IN

Skills

  • Customer Service & Support
  • Call Handling (Inbound & Outbound)
  • Active Listening
  • Problem Solving
  • Conflict Resolution
  • Data Entry & CRM Systems
  • Multitasking
  • Time Management

    • Clear Verbal Communication

Timeline

Call Center Representative

LSI
08.2021 - 2026

Call Center Representative

Infosys Technologies
04.2018 - 2021

Call Center Sales Representative

Delta Dental Insurance
04.2016 - 2018

High School Diploma - Business Administration And Management

George Washington High School

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Imeasha Stewart