KARTHIK R

· Leading overall operations and develops strategy and policies to deliver design, planning, implementation, construction.

· Maintenance of organization's facilities and properties.

· Planning and allocates capital, equipment, and operating budget to support current operations and long- term facility plans.

· Ensures reliability of all building mechanical, electrical, fire/life safety, plumbing, and waste management systems.

· Reviewing and negotiating contract terms and conditions for contractors selected for facility projects and the delivery of services.

· Additionally, establishing building operations policies, procedures, and service standards to comply with all local laws and regulations.

· Responsible for additional facility-related functions like food services, security, safety, environmental, or administrative services.

· Managing a departmental function within broader corporate function Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments.

• Comply with all requirements ISO or BSI standards for systematic functioning
• Attends and participates in weekly Leadership meetings
• Order shipments and track shipments
• Communicate and build strong relationships with vendors
• Plan, hire, train, oversee and manage members of staff
• Oversee and supervise welcoming of customers
• Always strive towards exceptional customer experience
• Manages service aspects in all food and beverage assigned areas or events
• Trains staff in terms of non-technical aspects to standardize quality and service
• Ensure practice of health and safety regulations
• Creates, maintains and distributes weekly schedules for staff and communicates changes as appropriate to all
• Communicates with service and kitchen staff regarding cafeteria reservations and/or during special events
• Conducts pre-shift, pre-meal and/or pre-event meetings with all necessary staff, when needed
• Evaluates and supervises performance and carries out disciplinary action as needed, in accordance with client's policies and applicable laws
• Make rounds of all food and beverage outlets to ensure clientele's needs are met
• Responsible for employee relation issues and reviews incidents with concerned team
• Conducts monthly cafeteria inventories and quarterly inventories
• Work with WPS team to complete tasks in effective and efficient manner
• Validate all Food Business Operator's, certificates based on client's requirements; such as FSSAI, shop establishment, GST, ESI, PF, medical documents, labor license and municipality or clientele needs
• Maintains accurate daily and weekly punch details for service staff and processes daily sales reports and other reports as requested
• Plan, organize, direct, control and evaluate operations of cafeterias and other businesses that operate serving food and beverage
• Provide trainings and awareness to kitchen staff, pantry personnel, etc.
• To adhere to all health & safety, sanitation, cleanliness, hygiene, sanitization process at all food preparation, food service and food storage area on Food Safety Management System
• Maintains member and guest satisfaction by handing inquiries, concerns or comments and providing solutions; acquiring feedback from employees and co-workers in order to ensure satisfaction and/or implement service improvement ideas; developing new concepts to ensure clientele satisfaction and repeat business
• Maintain consistency of service by being aware of and prepared for all course events without effecting food and beverage service operations at cafeterias
• Communicates and teams well with internal departments along with ensuring appropriate staff levels for all events and ensuring assigned responsibilities are carried out, whether in client's current location or in other locations to ensure exemplary customer service and adherence to policies and procedures.

• Leading the Sales Team
• Conduct company's revenue engine hire Sales Managers and motivate sales teams to increase lead generation ensuring client's requirements is met in accordance with the SOP
• Conducting sales Etiquette Training to Vendor's and vendor staffs, mostly involving Ground Rules, Types of Customer, Timing Flexibility, Problem Resolution, Customer Recovery, Customer Service, adherence towards Protocol, Product Concept management, Customer engagement, Documentation, Cleanliness, Hygiene, etc
• Understanding products and services sold, find leads to make deals
• Coach and mentor team of salespeople.

• .Collaborate with other teams in OYO such as operations, marketing, pricing, customer support, finance etc.
• To ensure smooth functioning of hotels on day-to-day basis
• Allocating F&B vendors for OYO Karnataka, Tamil Nādu in assigned areas / clusters with a goal to generate revenue to organization
• Provide hassle free food and beverage supplies for guests
• Promote value added services
• Identify new hotels that meet OYO standards in terms of location, pricing, infrastructure quality, owner willingness etc.
• And pitch OYO's partnership proposal
• Negotiate OYO's commercial agreement with hoteliers
• Strengthen relationship with existing service partners, hoteliers, and relevant stake holders
• Work closely with revenue management team for collaborating with hotel top liners.

• Collaborate with other teams in OYO such as operations, marketing, pricing, customer support, finance etc
• To ensure smooth functioning of hotels on day-to-day basis
• Generating Leads from Specific Region and Industry
• Client Account Management
• Vendor Account Management
• End to End Café Management
• Registrations
• Menu Reconciliation Vendor Training
• Product Training
• Submission of SLA Report on Monthly Basis
• Team Management, Social Media, Data Sources, Presentations
• Responsibility to identify sales opportunities and to effectively present benefits and key features of business solutions to acquire new business
• Communicate with existing clients to increase & maintain levels of the business activities
• Effective leader in complex and demanding environments, with the ability to balance competing priorities and deliver results
• Work directly with Vice President to perform all aspects like App testing, Manning deployment, Procure Vendor based on Clients requirement and optimization
• Coached site managers and site heads in daily operations using proper standard operating following procedures to understand recipes, visualization of food, adherence to client' standard operating procedure, customer's needs, service skills, following cleaning checklists, achieving financial cost control goals
• Effective leader in complex and demanding environments, with ability to balance competing priorities and deliver results
• Work closely with Site Managers and Vendors to ensure smooth service operation at client's Cafeteria
• Provide food service during client activities such as R&R party and any sport meet in corporate industries.

• Sell packed food in large amounts to Super Markets and corporate businesses
• Client Acquisition like More Super Market, Thomas Café, Amma's Pastries
• Track Sales orders and Raise Purchase orders for received orders from vendors or retailers.

• Handling Mortgage loan of US customers
• Collections of payment from customers towards mortgage
• Giving customer option like modifying their loan agreement if customer in unable to make mortgage payments
• Helping customer reinstate their mortgage if are overdue
• Working on foreclose of property
• Achieve given targets by management in every month/quarter
• Create reports on weekly, monthly, quarterly and yearly for team's performance review.

• Obtaining 6+ years of working experience in Travels, Sales, Customer Services, Marketing in B2B, Cluster Operations, Channel sales Supply Chain, BDM in B2C, Client Acquisition, Corporate Event Management, Inventory Mapping, Client Retention and Key Account Management
• Led team of 48 Site Managers, 5 Site Heads operating in assisting vendors and employees at corporate Cafeterias such as KIAL, Mercedes (Whitefield), Capgemini, GE (PSN), Airbus, Accenture BDCB, UT C1, UT C2 and BM Chennai comprising of over 45 vendors in 24x7 schedule to demonstrate team's consistency with enhanced level of performance to achieve targeted results.