Aderina Prema Phillips

• Analyzed fraudulent transactions to identify patterns and mitigate risks.

• Monitored account activity for signs of suspicious behavior and potential fraud.

• Conducted investigations into reported fraud incidents, and gathered evidence.

• Utilized advanced fraud detection tools to streamline case management processes.

• Reported findings to management and recommended actions based on analysis.

• Analyzed financial records to identify discrepancies related to fraud.

• Performed data analysis using specialized software programs to uncover evidence of fraud.

• Reviewed customer accounts regularly for any irregularities that could indicate possible fraudulent behavior.

• Maintained detailed documentation of all investigative processes and outcomes.

• Tracked chargeback activity to identify best practices for determining fraud.

• Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio

• Processed Client expenses from January 2020 until October 2020.
• Billed invoices for client projects from October 2020 and currently working in the same process as a billing specialist.

• Coordinated accommodations, airlines, hotels, coach companies, payments, and invoices for internal and external customer travels.
• Processed client invoices, payments intake forms, and interview processes that enhanced the ability to understand client requirements, and led to an increase in customer satisfaction.
• Networked with representatives for the maintenance and matching of customer orders.
• Managed the business rules for PO and non-PO invoices.
• Handled customer complaints, refunds, and queries related to invoices.
• Resolved payment rejection queries.
• Maintained purchase ledger maintenance and reporting.
• Handled calls to internal and external service providers to ensure first-time resolution.
• Resolved queries related to payments, travel, and expenses.