Immanuel Apose
Karwar
Summary
Proven Food and Beverage Expert with a track record of enhancing guest satisfaction and boosting order value by 15% at Courtyard By Marriott. Recognized for exceptional client service skills and refined butler abilities, adept at conflict resolution and thriving in fast-paced environments. Awarded Associate of the Month twice at Fairfield By Marriott, demonstrating unparalleled teamwork and high energy.
Overview
2
2
years of professional experience
Work History
Food And Beverage Expert
Courtyard By Marriott
05.2024 - Current
- Part of pre- opening team
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Revamped the approach to upselling Food and Beverages to guests, which saw a consistent 15% upsurge in average order value.
- Acted as the point of contact for VIP guests and high-profile events, tailoring services to exceed expectations and uphold the establishment's prestigious reputation.
Guest Service Associate F&B
Fairfield By Marriott
11.2022 - 12.2023
- Greeted customers, provided menus and answered questions about menu items.
- Took accurate food and drink orders, using a POS ordering software system.
- Checked on guests during meals to ensure satisfaction with each course.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Operated POS terminals to input orders, split bills and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Nominated as Associate of the month for the month of May And July 2023.
Education
Professional Diploma In Hotel Management - Hotel, Motel, And Restaurant Management
GESTO Culinary And Hospitality Academy
Margao03.2022
Higher Secondary Certificate - Science Education
Govt Pre University College
Karwar02.2019
SSLC -
Nirmala Rani High School
Sunkeri03.2017
Skills
- Exceptional Client Service Skills
- Proficiency in Food and Beverage
- Refined Butler Skills
- Conflict Resolution Skills
- Multi-tasking In A Fast Paced Environment
- Teamwork
- High Energy Person
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Food And Beverage Expert
Courtyard By Marriott
05.2024 - Current
Guest Service Associate F&B
Fairfield By Marriott
11.2022 - 12.2023
Professional Diploma In Hotel Management - Hotel, Motel, And Restaurant Management
GESTO Culinary And Hospitality Academy
Higher Secondary Certificate - Science Education
Govt Pre University College
SSLC -
Nirmala Rani High School
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