Immanuel Bill Edwin
Chennai
Summary
Site Engineer with 4 years of experience in production support. Expertise in coordinating with outside vendors and clients. To manage, configure applications in backend and addition to this handling the customer issues and enhancing features for the same with having handson experiences in jenkins, jira, linux, GIT etc...
Overview
4
4
years of professional experience
1
1
Certification
Work History
Site Reliability Engineer
iOPEX Technologies
Chennai
09.2022 - Current
- To ensure 100% application uptime and to technically solve the customer issues.
- To manage/ configure/ Deploy applications in backend.
- 24*7 System monitoring and maintaining application health
- Enhancing application stability and features for the same.
- To debug with code when reported with customer issues
Production Support Engineer
IC TECH Engineering Solutions
Chennai
06.2020 - 08.2022
- Worked in 24/7 on L1 level production support
- Used UNIX commands to work with applications
- Knowledge in incident management and problem management
- Experience in monitoring and job scheduling using Autosys Tool
- Knowledge in shell scripting.
Education
Bachelor of Engineering -
Chennai Institute of Technology
Skills
- GIT
- Linux
- Jira
- Grafana
- Prometheus
- Atlassian
- Mongo DB
- Redis
- Kafka
- SQL
- ServiceNow
Affiliations
Project Dashboard
- Developed a project responsive dashboard for the easy fetch of daily using servers, DB, Consoles.
Alert Creation
- Created alerts to spot the issue in the starting stage and prevent from IMF
Accomplishments
Star of the month
- Star of the month award for December'23 and April'24 for managing the project without any escalations and handling other stuffs apart from On-call activities
Certification
- Professionally fluent in communication
- Good in conflict resolution
- Good in Technical content making / documenting
- Love to maintain a network among the team.
- Love to maintain a work life balance
Timeline
Site Reliability Engineer
iOPEX Technologies
09.2022 - Current
Production Support Engineer
IC TECH Engineering Solutions
06.2020 - 08.2022
Bachelor of Engineering -
Chennai Institute of Technology
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