Immanuvel R
Accounts & Finance
Chennai
Summary
Results-driven Senior Process Associate with experience at TCS, Chennai, specializing in Procure-to-Pay and Accounts Payable operations. Proven ability in team leadership, process documentation, and SLA management, delivering a 13% improvement in operational efficiency. Skilled in stakeholder communication, client servicing, and continuous process improvement, with a strong commitment to quality, compliance, and high-performance team development.
Overview
7
7
years of professional experience
Work History
Senior Process Associate
TCS Chennai-Two Magnum Campus
11.2023 - Current
- Lead and manage a team of five members, supporting the APAC region, ensuring efficient delivery of Procure-to-Pay operations.
- Demonstrate strong expertise in end-to-end Procure-to-Pay and Accounts Payable processes.
- Oversee Vendor Master Data Management, including new vendor setup, modifications to existing vendors, bank detail updates, and address changes through the Oracle PeopleSoft portal.
- Manage the complete accounts payable lifecycle, including invoice receipt, processing, validation, and posting.
- Handle invoice processing, indexing, and accurate coding for PO, non-PO, and intercompany invoices.
- Finalize invoices for monthly AP accruals, and ensure timely accounting in the appropriate reporting period.
- Prepare and submit monthly accrual journal entries for General Ledger posting.
- Perform vendor reconciliations, and coordinate with clients for confirmation and vendor inactivation.
- Address and resolve client and vendor queries promptly through email and calls.
- Organize and participate in governance calls with business stakeholders and functional leads to manage escalations.
- Prepare and submit management reports, including SLA performance, and Root Cause Analysis (RCA).
- Ensure all month-end close activities are completed within agreed SLAs.
- Continuously coach and develop team members to enhance process quality and operational efficiency.
- Foster a motivated team environment, aligned with organizational goals and performance standards.
Customer Relations Specialist
Dr. Kamakshi Memorial Hospital
01.2023 - 10.2023
- Served as the primary liaison between patients, families, and hospital departments, ensuring a seamless, compassionate patient experience.
- Managed patient interactions across multiple channels, including front-desk support, telephone, and email communication.
- Coordinated closely with physicians, nursing staff, and administrative teams to facilitate efficient patient flow and timely service delivery.
- Oversaw patient registration, appointment scheduling, admissions, and discharge processes, ensuring the accuracy and confidentiality of medical records.
- Addressed patient concerns, complaints, and grievances with empathy and professionalism, ensuring timely resolution, and high satisfaction levels.
- Provided clear guidance on hospital services, treatment procedures, billing, and insurance-related processes.
- Maintained and updated patient information systems and CRM records in compliance with hospital policies, data privacy, and healthcare regulations.
- Supported billing and insurance coordination, including verification, documentation, and follow-ups with patients and insurers.
- Collected and analyzed patient feedback to identify service gaps, and support continuous quality improvement initiatives.
- Ensured strict adherence to hospital protocols, ethical standards, and regulatory requirements.
- Prepared and shared daily operational reports and patient service metrics with hospital management.
- Contributed to building strong, long-term patient relationships through proactive communication and service excellence.
Assistant Manager
Waycool Foods
09.2018 - 12.2021
- Managed internal audits and client interactions across multiple categories, including fruits, vegetables, and non–F&V segments.
- Led internal audit operations, including stock verification at distribution centers and retail stores, and reconciliation of system inventory vs Physical inventory, in-warding and out-warding quality checks, and verification of bills, operational documents, client records, and credit limits.
- Drove key operational excellence initiatives, encompassing inventory control, adherence to standard operating procedures (SOPs), shipment tracking, on-time product delivery, and resolution of client escalations.
- Reviewed audit working papers to ensure accuracy and completeness; supported the closure of review points raised by team leads and audit management; contributed to scope definition and audit planning activities.
- Collaborated closely with cross-functional teams, including Sales, Marketing, and Product Development, by sharing customer insights and operational feedback to enhance service quality, expand distribution, and support targeted marketing initiatives.
- Delivered measurable performance improvements, increasing farmer dispatch-to-delivery efficiency from 83% to 96%, and improving delivery-to-GRN completion within a 1-hour TAT from 79% to 94%.
- Designed and implemented a Vendor Performance Scorecard, evaluating vendors based on key KPIs such as Quality, Lead Time, Responsiveness, and Production Plan vs Actual, enabling data-driven performance monitoring and improvement.
Education
Bachelor of Arts - Defense And Strategic Studies
Guru Nanak College
Chennai 04.2001 -
Skills
Verbal and written communication
Timeline
Senior Process Associate
TCS Chennai-Two Magnum Campus
11.2023 - Current
Customer Relations Specialist
Dr. Kamakshi Memorial Hospital
01.2023 - 10.2023
Assistant Manager
Waycool Foods
09.2018 - 12.2021
Bachelor of Arts - Defense And Strategic Studies
Guru Nanak College
04.2001 -