Imraan Shaikh
Hyderabad,BR
Summary
Results-driven Logistics Operations Manager with 8 years of experience in different roles in Supply Chain, Inventory distribution, International Warehouse operations, and Customer service management. Adept at developing and implementing strategies to optimize supply chain efficiency, reduce costs, and enhance overall operational performance. Skilled in leading cross-functional teams and implementing process improvements to drive business growth. Proven track record of delivering results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Logistics Operations Manager
Comfort Click Ltd
Hyderabad, Telangana
10.2022 - Current
- Managing team of 6 people in Logistics and leading cross-departmental projects aimed at streamlining logistics processes from end-to-end for maximum efficiency gains.
- Managing Inventory distribution and restocking across 8 International Warehouses in UK and EU.
- Streamlined Logistics operations by implementing efficient processes and procedures.
- Coordinated transportation schedules to meet tight delivery deadlines while minimizing costs.
- Collaborated with cross-functional teams to improve supply chain visibility and communication.
- Planned and supervised shipments to end-user and scheduled daily and weekly routes.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Integrated warehouse operations with existing and new business processes.
- Managed warehouse inventory levels for optimal efficiency and cost control.
- Developed key performance indicators to monitor and drive operational improvements.
- Trained and developed team members, fostering a positive work environment that promoted growth and development.
- Established clear performance expectations for staff members, providing ongoing feedback to ensure high-quality results consistently achieved across board.
- Identified areas of opportunity for process improvement, leading to increased efficiency and reduced errors.
Support Manager
DSPL Pvt Ltd
Vadodara, GJ
10.2022 - 09.2023
- Successfully set up team of 6 people within span of 12 months, ensuring effective coordination and collaboration within team.
- Resolving day-to-day queries for Customer Service team regarding E-commerce website orders in UK and EU, ensuring timely and satisfactory resolutions for customers.
- Managing overall order management flow for International E-Commerce liaising with internal teams, ensuring accuracy and customer satisfaction.
- Liaising with Warehouse on day-to-day basis, ensuring all orders are dispatched on time and meeting delivery expectations.
- Collaborating with Customer Service Manager to define and set departmental Key Performance Indicators (KPIs), aligning them with organizational goals and objectives.
- Managed team of customer service representatives, fostering positive work environment focused on teamwork and collaboration.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in timely manner.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Support Team Leader
DSPL Pvt Ltd
Vadodar, GJ
05.2018 - 04.2021
Customer Service Representative
DSPL Pvt Ltd
Vadodara, GJ
08.2016 - 04.2018
Education
Diploma in Information Technology
Pravin Rohidas Patil College
Mumbai, India04.2009
Commerce
Bhavans College
Mumbai, India04.2006
Bombay Cambridge School
Mumbai04.2004
Skills
- Demand forecasting
- Distribution Management
- Inventory Management
- Transportation Management
- International Warehouse Management
- Shipping Documentation
- Team Management
- Operational management
- Order Fulfillment
- Cost Reduction
- Workflow Management
- Customer services management
Accomplishments
- Logistics Operations Manager - Oct 2022 till date
- Support Manager - Oct 2021 to Sept 2022
- Support Team Leader - May 2018 to Sept 2021
- Customer Service Representative - Aug 2016 to April 2018
Timeline
Logistics Operations Manager
Comfort Click Ltd
10.2022 - Current
Support Manager
DSPL Pvt Ltd
10.2022 - 09.2023
Support Team Leader
DSPL Pvt Ltd
05.2018 - 04.2021
Customer Service Representative
DSPL Pvt Ltd
08.2016 - 04.2018
Diploma in Information Technology
Pravin Rohidas Patil College
Commerce
Bhavans College
Bombay Cambridge School
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