Microsoft Excel
Imran Ali
Team Leader
Ghaziabad
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
CSA
Tech Mahindra In Vodafone Prepaid Process
Noida
2014.06 - 2015.07
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Connected with customers by listening to concerns and answering questions.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Investigated and resolved customer inquiries and complaints quickly.
SME
Tech Mahindra In Vodafone Prepaid Process
Noida
2015.07 - 2017.09
- Improved user productivity and efficiency through system training and support.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Monitored and tracked user progress to identify improvement opportunities.
Team Leader
Tech Mahindra In Vodafone Idea Postpaid Process
Noida
2017.09 - 2023.08
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Education
10th - Mathematics, Science, English,Hindi, Computer
SSD Inter College
Ghaziabad 2009.04 - 2010.03
12th - Commerce, Banking
SSD Inter College
Ghaziabad 2011.04 - 2012.03
B.Com - Banking And Financial Support Services
CCS University Meerut
Ghaziabad 2012.04 - 2015.09
M.Com - Marketing
CCS UNIVERSITY MEERUT
Ghaziabad 2015.06 - 2017.09
Skills
Complaint resolution
Software
Power point
MS office
Good command over internet
Timeline
Team Leader
Tech Mahindra In Vodafone Idea Postpaid Process
2017.09 - 2023.08
SME
Tech Mahindra In Vodafone Prepaid Process
2015.07 - 2017.09
M.Com - Marketing
CCS UNIVERSITY MEERUT
2015.06 - 2017.09
CSA
Tech Mahindra In Vodafone Prepaid Process
2014.06 - 2015.07
B.Com - Banking And Financial Support Services
CCS University Meerut
2012.04 - 2015.09
12th - Commerce, Banking
SSD Inter College
2011.04 - 2012.03
10th - Mathematics, Science, English,Hindi, Computer
SSD Inter College
2009.04 - 2010.03
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