Microsoft Excel
Imran Ali
Team Leader
Ghaziabad
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
CSA
Tech Mahindra In Vodafone Prepaid Process
Noida
06.2014 - 07.2015
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Connected with customers by listening to concerns and answering questions.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Investigated and resolved customer inquiries and complaints quickly.
SME
Tech Mahindra In Vodafone Prepaid Process
Noida
07.2015 - 09.2017
- Improved user productivity and efficiency through system training and support.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Monitored and tracked user progress to identify improvement opportunities.
Team Leader
Tech Mahindra In Vodafone Idea Postpaid Process
Noida
09.2017 - 08.2023
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Education
10th - Mathematics, Science, English,Hindi, Computer
SSD Inter College
Ghaziabad 04.2009 - 03.2010
12th - Commerce, Banking
SSD Inter College
Ghaziabad 04.2011 - 03.2012
B.Com - Banking And Financial Support Services
CCS University Meerut
Ghaziabad 04.2012 - 09.2015
M.Com - Marketing
CCS UNIVERSITY MEERUT
Ghaziabad 06.2015 - 09.2017
Skills
Complaint resolution
Software
Power point
MS office
Good command over internet
Timeline
Team Leader
Tech Mahindra In Vodafone Idea Postpaid Process
09.2017 - 08.2023
SME
Tech Mahindra In Vodafone Prepaid Process
07.2015 - 09.2017
M.Com - Marketing
CCS UNIVERSITY MEERUT
06.2015 - 09.2017
CSA
Tech Mahindra In Vodafone Prepaid Process
06.2014 - 07.2015
B.Com - Banking And Financial Support Services
CCS University Meerut
04.2012 - 09.2015
12th - Commerce, Banking
SSD Inter College
04.2011 - 03.2012
10th - Mathematics, Science, English,Hindi, Computer
SSD Inter College
04.2009 - 03.2010
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