Imran Ashraf
Front Office Manager
Indore
Summary
3 years Diploma in Hotel Management (Distance Education) and having more than 15 years of experience in Front Office and reservations in the hotel industry.
Overview
17
17
years of professional experience
4
4
Languages
Work History
Sales Manager
Zip by Spree
06.2025 - 11.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Front Office Manager
Hotel Winway
02.2022 - 04.2025
- Manage all Front Office Operations.
- Manage all OTA Rates.
- Ensure Guest Satisfaction.
- Ensure front office staff have the right shift and training.
- Manage guest transactions, financial reporting, cash management, and account reconciliation.
- Communicate with Guests, staff, and Senior Management.
- Oversaw daily front office operations, ensuring seamless check-in and check-out processes.
- Managed online travel agency (OTA) rates, optimizing pricing strategies to maximize revenue.
- Implemented guest satisfaction initiatives, leading to a measurable increase in positive feedback and repeat visits.
- Trained and supervised front office staff, enhancing team performance and service quality.
- Coordinated with other departments to ensure a cohesive guest experience and efficient operational flow.
Assistant Front Office Manager
Narayani Heights Hotel and Resorts
01.2020 - 09.2021
- Greet VIP Guests of the hotel.
- Perform special services to VIP guests.
- Assist in VIP arrival and departure in absence of Guest Relation Officer.
- Check cleanliness of lobby area, porch area, and lobby washrooms, and ensure front desk staff's grooming and appearance.
- Assist reception, business centre, cashier, concierge, and bell captain during busy times.
- Promote and maintain good public relations.
- Responsible for front office operation during the absence of front office manager.
- Assign and approve duty roster for all front desk staff.
Front Office Controller
Haywizz Hotels and Resorts
01.2018 - 08.2020
- Manage and train the concierge, night auditor, and front desk team.
- Ensure the front desk provides a professional and friendly service for customers.
- Handle customer complaints at the desk.
- Schedule staff rota.
- Conduct daily briefings for front desk staff in the morning.
- Liaise with other department heads.
Guest Service Manager
Retro Café and Bistro
08.2018 - 12.2019
- Provide flawless, upscale, professional, and high-class guest service experience.
- Analyze customer feedback and provide strategic direction to continuously improve overall rating.
- Respond to guest needs and anticipate their unstated ones.
Assistant Front Office Manager
Alcott Town Planners
05.2016 - 07.2017
- Train new Guest Services Department personnel.
- Answer letters of inquiry regarding rates and availability.
- Maintain thorough knowledge of room rack locations, types of rooms, room rack operations, package plans, and hotel facilities.
- Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures, and skill development.
- Take reservations using the hotel reservation system, ensuring maximum occupancy and rates.
Senior Front Office Executive
Royal Retreat
09.2013 - 05.2016
Front Office Executive
Park Land Hospitalities Pvt Ltd
05.2012 - 08.2013
Front Desk Associate
Royal Retreat
07.2008 - 04.2012
Education
Diploma - Hotel Management
EILM University
India01.2011
Senior Secondary School (Class 12th) - Commerce
BIECB
Patna, India01.2005
Skills
Hotel Management Software
Experience with IDS, Lucid, Ezee and Winsar software
MS Office
Proficient in MS Office applications
Internet Search Skills
Good internet search skills
Social Media
Familiarity with Web 20 and social media
Activities
Have a literary bent of mind; won many prizes in quiz and essay writing competitions at school levels.
Personal Information
- Date of Birth: 1987-03-01
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Personal data processing
Trustworthy & True (Imran Ashraf)
Timeline
Sales Manager
Zip by Spree
06.2025 - 11.2025
Front Office Manager
Hotel Winway
02.2022 - 04.2025
Assistant Front Office Manager
Narayani Heights Hotel and Resorts
01.2020 - 09.2021
Guest Service Manager
Retro Café and Bistro
08.2018 - 12.2019
Front Office Controller
Haywizz Hotels and Resorts
01.2018 - 08.2020
Assistant Front Office Manager
Alcott Town Planners
05.2016 - 07.2017
Senior Front Office Executive
Royal Retreat
09.2013 - 05.2016
Front Office Executive
Park Land Hospitalities Pvt Ltd
05.2012 - 08.2013
Front Desk Associate
Royal Retreat
07.2008 - 04.2012
Diploma - Hotel Management
EILM University
Senior Secondary School (Class 12th) - Commerce
BIECB