Imran Ashraf
Indore
Summary
3 years Diploma in Hotel Management (Distance Education) and having more than 17 years of experience in Front Office , operation and reservations in the hotel industry.
Dynamic hotel management professional with over 15 years of expertise in front office operations and guest relations. Proven success in implementing guest satisfaction initiatives and optimizing pricing strategies to enhance revenue. Adept at collaborating with department heads to ensure smooth operational flow and exceptional customer experiences.
Overview
2
2
Languages
18
18
years of professional experience
Work History
Operation Manager
Vovo Boutique Hotels (72 Keys)
Bangalore
12.2025 - Current
- Oversaw departmental operations to ensure alignment with organizational goals.
- Conducted daily/weekly operations meetings with all HODs to address routine matters, sales targets, and feedback.
- Assisted department heads in daily property management to enhance operational efficiency.
- Ensure SOP Implementation in all Departments and Check the same during routine operational Check.
- Ensure the premises are in operative Condition as per Category of the unit.
- Monitor the purchase / Indent request ions of each departments.
Sales Manager
Zip by Spree ( 84 Keys)
Bhopal
06.2025 - 11.2025
- Resolved customer relations issues promptly, enhancing client satisfaction.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Maintained and developed customer relationships by identifying needs and offering tailored services.
- Built long-lasting client relationships through excellent customer service and consistent follow ups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Organized sales meetings to review progress, share best practices, and set targets for ongoing success.
Front Office Manager
Hotel Winway (38 Keys)
Indore
02.2022 - 04.2025
- Oversaw front office operations, ensuring efficient service delivery and optimal guest experiences.
- Monitored guest feedback to enhance service quality.
- Ensure front office staff have the right shift and training.
- Facilitated communication between guests, staff, and senior management to enhance service quality and operational effectiveness.
- Manage guest transactions, financial reporting, cash management, and account reconciliation.
- Manage all OTA Rates.
- Managed online travel agency (OTA) rates, optimizing pricing strategies to maximize revenue.
- Communicate with Guests, staff, and Senior Management.
- Coordinated with departments to create cohesive guest experiences and streamline operational processes.
Assistant Front Office Manager
Narayani Heights Hotel and Resorts (110 Keys)
Ahmedabad
01.2020 - 09.2021
- Welcomed VIP guests with personalized service upon arrival at the hotel.
- Assign and approve duty roster for all front desk staff.
- Facilitated VIP arrivals and departures during Guest Relation Officer's absence, enhancing guest satisfaction.
- Monitored cleanliness of lobby, porch, and washrooms, ensuring high standards of presentation and staff professionalism.
- Perform special services to VIP guests.
- Cultivated positive public relations through effective communication and interaction.
- Managed front office operations during the absence of the front office manager.
- Promote and maintain good public relations.
Front Office Controller
Haywizz Hotels and Resorts
Andaman & Nicobar
01.2018 - 08.2020
- Manage and train the concierge, night auditor, and front desk team.
- Ensure the front desk provides a professional and friendly service for customers.
- Handle customer complaints at the desk.
- Schedule staff rota.
- Conduct daily briefings for front desk staff in the morning.
- Liaise with other department heads.
Guest Service Manager
Retro Café and Bistro
Maldives
08.2018 - 12.2019
- Provide flawless, upscale, professional, and high-class guest service experience.
- Analyze customer feedback and provide strategic direction to continuously improve overall rating.
- Respond to guest needs and anticipate their unstated ones.
Assistant Front Office Manager
Alcott Town Planners
Gurgaon
05.2016 - 07.2017
- Train new Guest Services Department personnel.
- Answer letters of inquiry regarding rates and availability.
- Maintain thorough knowledge of room rack locations, types of rooms, room rack operations, package plans, and hotel facilities.
- Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures, and skill development.
- Take reservations using the hotel reservation system, ensuring maximum occupancy and rates.
Senior Front Office Executive
Royal Retreat
09.2013 - 05.2016
Front Office Executive
Park Land Hospitalities Pvt Ltd
New Delhi
05.2012 - 08.2013
Front Desk Associate
Royal Retreat
Gurgaon
07.2008 - 04.2012
Education
Diploma - Hotel Management
EILM University
IndiaSenior Secondary School (Class 12th) - Commerce
BIECB
Patna, IndiaSkills
- Hotel Management Software
- MS Office
- Internet Search Skills
- Social Media
- IDS
- Lucid
- Ezee
- Inn Keys
- Wisner software
- Web 20
Languages
- English
- Hindi
- Urdu
- Arabic
Personal Information
- English
- Hindi
- Urdu
- Arabic
Activities
- English
- Hindi
- Urdu
- Arabic
Languages
Hindi
First Language
English
Beginner
A1
Timeline
Operation Manager
Vovo Boutique Hotels (72 Keys)
12.2025 - Current
Sales Manager
Zip by Spree ( 84 Keys)
06.2025 - 11.2025
Front Office Manager
Hotel Winway (38 Keys)
02.2022 - 04.2025
Assistant Front Office Manager
Narayani Heights Hotel and Resorts (110 Keys)
01.2020 - 09.2021
Guest Service Manager
Retro Café and Bistro
08.2018 - 12.2019
Front Office Controller
Haywizz Hotels and Resorts
01.2018 - 08.2020
Assistant Front Office Manager
Alcott Town Planners
05.2016 - 07.2017
Senior Front Office Executive
Royal Retreat
09.2013 - 05.2016
Front Office Executive
Park Land Hospitalities Pvt Ltd
05.2012 - 08.2013
Front Desk Associate
Royal Retreat
07.2008 - 04.2012
Diploma - Hotel Management
EILM University
Senior Secondary School (Class 12th) - Commerce
BIECB