With a proven track record at Mentor Printing & Logistics Pvt Ltd, I excel in system monitoring and providing exceptional technical support. My expertise in virtualization and active directory, coupled with strong incident management skills, has significantly enhanced system efficiency. Renowned for hardware and software installation prowess, I consistently achieve goals through effective collaboration and innovative problem-solving.
Overview
11
11
years of professional experience
Work History
System Administrator
Mentor Printing & Logistics Pvt Ltd
Sriperumbudur Chennai
01.2023 - 10.2024
Maintain laptops, printers, switches, routers, networking, and associated IT equipment in local/remote offices.
Daily administration and maintenance of application servers, domain controllers, databases, networks, virtualization, and associated IT infrastructure.
Set up user accounts, permissions and passwords and defined network policies and procedures.
Created user accounts and managed access rights for users.
Troubleshot application errors and provided technical support to end-users.
Monitor, review, and analyze logs/reports of system performance, network performance, and data transfer history.
Performed regular backups of critical data and documents.
Conducted regular system backups and disaster recovery operations, minimizing data loss during critical failures.
Prepare the system upgrade plan, the information security enhancement plan, etc.
Endpoint security solutions, including antivirus software, firewalls, and intrusion detection/prevention systems.
Documentation: Maintain detailed documentation of network configurations, server setups, system processes, and IT policies.
Maintain internal infrastructure requirements, including laptops, and other IT assets.
Good knowledge handling of NVR, DVR, CCTV, and biometric devices.
Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
Coordinated with third-party vendors for resolution of incidents or provisioning services.
Coordinate with vendors for equipment, software, service purchasing, troubleshooting, and maintenance.
Worked with cross-functional teams to achieve goals.
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Progressive Infovision
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System Engineer
Secure Sai Staff Solution
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02.2019 - 10.2020
Desktop Support L1
Impact InfoTech
Guindy Chennai
12.2017 - 01.2019
Data Processing Executive
DATAMARK
Ambattur Estate Chennai-58
12.2015 - 06.2016
Data Processing Executive
ANNEXMED
Velachery Chennai-42
08.2013 - 03.2015
Education
High School Diploma -
S.A Polytechnic College
01.2013
S.S.L.C - English
Govt High School
03-2010
Skills
System monitoring
Technical support
Virtualization
Active directory
Incident management
System updates
File system administration
Hardware and software installation
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Affiliations
During my time at Mentor Printing & Logistics Pvt Ltd, I encountered a complex issue where multiple client PCs were experiencing malware attacks despite having security measures in place. I immediately started investigating the root cause and discovered that the malware was able to bypass our existing defenses by exploiting a vulnerability in our network configuration. I quickly implemented a patch to fix the vulnerability and deployed additional security measures to prevent future attacks. Through thorough monitoring and analysis, I was able to eradicate the malware from all affected PCs and strengthened our network security to mitigate similar incidents in the future.
Assistant Supervisor at Tawzea Distribution, Logistics services, United PrintingAssistant Supervisor at Tawzea Distribution, Logistics services, United Printing