Microsoft Excel
Imran Beig
Operation & Maintenance
Mumbai
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Dedicated Automobile professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Operation Manager
Raasta Auto-tech Pvt Ltd
Mumbai
01.2022 - 10.2022
- An online garage aggregator for automotive repair & maintenance services
- Was actively involved in an onboarding workshop, 25 Workshop has been onboarded in Mumbai and Thane
- Hiring technician for Door to Door Service
- Marketing of product
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Partnered with vendors and suppliers to effectively manage and budget.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Identified procedure or process changes required to improve performance and productivity.
- Formulated processes to reduce downtime and financial loss.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Increased profit by streamlining operations
Franchise Operator
Mumbai
Vashi
01.2021 - 12.2021
- Managing more than 50+ car
- Handling maintenance as well insurance
- Documentation of vehicle
- Maintaining data of maintenance
- Maintaining booking data
- Analyzed data and developed actionable recommendations to drive growth
- Utilized required documentation procedures and methods to document calls, emails, tasks, documents and notes
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Drafted invoices for completed work
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Supervised creation of exciting merchandise displays to catch attention of customers
- Created and implemented aggressive action plan to address pressing cost control needs
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Interacted well with customers to build connections and nurture relationships
MAINTENANCE/WORKSHOP MANAGER
DRIVEZY
Mumbai
04.2018 - 01.2020
- Was actively involved in planning and designing of workshop area
- Was responsible for procurement of tools and materials for workshop
- Handled team of 20 technicians who were responsible for regular servicing and maintenance of all vehicles on Drivezy platform in Maharashtra
- Handled all insurance claim processes.
- Maintained workshop activities in line with budget requirements
- Purchased and oversaw inventory of supplies, tools and equipment
- Identified areas in need of improvement and developed plans to correct problems
- Helped develop monthly schedules and assignments
- Worked with senior case managers to coordinate team development activities and trainings
- Developed team communications and information for meetings
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Maintained excellent attendance record, consistently arriving to work on time
City Operation Manager
A s Justride Tours And Travels Pvt Ltd
Mumbai
01.2015 - 04.2018
- Appointed and managed department heads to maintain smooth operations between different functional areas.
- Monitored and supported bidding and proposal process.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
LOGISTIC MANAGER
OMAN LIQUEFIED NATURAL GAS
Sur
01.2013 - 01.2014
- Directed shipping and receiving of wide range of products daily
- Worked with vendors to schedule daily pickups and weekly deliveries
- Monitored and complied with strict budgets by negotiating freight in alignment with needs and specifications
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals
- Coordinated driver dispatch to accomplish daily delivery requirements
- Operated ERP computer system, hand-held inventory control device and calculator to fill orders on time
- Coordinated with operators to boost unloaded miles and reduce empty miles by 90%+
SUPERVISOR
Om Sai Tours And Travels
Mumbai
01.2012 - 01.2013
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Streamlined operations to improve process efficiency
- Identified individual employee's unique work styles and adapted management methods
- Tracked and prepared quarterly reports to present to leadership
Chauffeur
Shree Travels
Mumbai
01.2009 - 01.2010
- Vacuumed, cleaned and sanitized vehicles between customers
- Checked in with dispatch service and updated with current location
- Mapped efficient routes with minimal disruption to passengers or schedules
- Calculated bills, issued receipts and accepted payments
- Arrived on time to customer appointments
- Minimized mechanical issues by adhering to vehicle maintenance schedule
- Operated party vehicles, buses and town cars.
- Checked in with dispatch service and updated with current location.
Education
High School Diploma -
Mumbai Hindi Vidyapeth
Mumbai 01.2018 - 09.2019
Skills
Operations support
Operation system software
Merchandising operations
Data operations abilities
Logistical operations
Franchise operations
Additional Information
- Hobbies , Listening to Music, Traveling
Software
Tableu
ERP System
Timeline
Operation Manager
Raasta Auto-tech Pvt Ltd
01.2022 - 10.2022
Franchise Operator
Mumbai
01.2021 - 12.2021
MAINTENANCE/WORKSHOP MANAGER
DRIVEZY
04.2018 - 01.2020
High School Diploma -
Mumbai Hindi Vidyapeth
01.2018 - 09.2019
City Operation Manager
A s Justride Tours And Travels Pvt Ltd
01.2015 - 04.2018
LOGISTIC MANAGER
OMAN LIQUEFIED NATURAL GAS
01.2013 - 01.2014
SUPERVISOR
Om Sai Tours And Travels
01.2012 - 01.2013
Chauffeur
Shree Travels
01.2009 - 01.2010