Mohammad Imran
Asansol
Summary
Experienced Food and Beverage service associate with 10 years of experience in customer service and hospitality. Highly knowledgeable about menu items and able to suggest dishes and drinks that are tailored to each customer's individual needs. Proven ability to work in a fast-paced environment with a high degree of efficiency.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender
Hotel The Signature Asansol
07.2024 - Current
- Obtained stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Helped management plan and serve bar menu exceeding customer expectations.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Cigar Lounge Supervisor
Iksha360
04.2021 - Current
- Company Overview: Michelin Star
- Aimed at providing excellent customer service, ensuring the efficient operation of the Cigar Lounge, and contributing to a positive dining experience
- Maintaining all cigar storage areas, including lockers to the correct air quality, temperature, and humidity
- Ensuring that proper handling of cigars and Cigar accessories, as well as any cigars accessories used by guests, and the proper maintenance of members cigars and cigar accessories
- Ensuring that guests are of legal age and have proper identification before providing them with a cigar
- Ensuring that all the guests are treated with respect and excellent service, that any issue or complaints are handled promptly and professionally, and their needs are met in a timely and efficient manner
- Ensuring that all transactions are properly recorded and accurate data is maintained
- Handling the POS system as per policies and procedures in place
- Maintaining a clean and well-organized workspace and ensuring that all equipment and tools are properly cleaned and stored after each use
- Michelin Star
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Waiter
Indego360 by Vineet
08.2018 - 03.2021
- Company Overview: Michelin Star
- Greetings and seating customers in a friendly and professional manner
- Maintained high standards of customer service during high-volume, fast-paced operations
- Ensuring that orders are complete and presented attractively
- Managing special requests and dietary restrictions
- Handling any payment related inquiries or issues from customers
- Promoting restaurant specials and promotions
- Adhering to food safety and hygiene standards
- Michelin Star
Captain
Hotel Wishpering Woods
10.2015 - 06.2017
- As a Captain, organized and supervised an assigned restaurant station with a view to providing fast and efficient food and beverage service
- Responsible for managing the staff schedule, and prioritizing the comfort and safety of our guests
- Performed shift closing on the Point of sales terminal and tallied cash and credit card settlements
- Ensured that the restaurant is always kept clean and organized, both at the front as well as the back of the house areas
- Ensured that hotel brand standards and SOPs are consistently implemented
- Worked with fellow staff and managers to ensure that the restaurant achieves its full potential
- Completed the daily responsibilities that are set for each individual shift
- Completed closing duties, including restocking items, turning off lights, etc
- Conducted monthly inventory checks on all operating equipment
Senior Steward
Hotel Tiara Calangute
01.2014 - 06.2015
- Communicated with guests on a regular basis and ensured that they are satisfied
- Identified all demanding guests and informed restaurant manager for the same
- Served all food and beverage as per hotel standards and within the required time
- Always provided all customers with efficient service and cooperated with staff members for same
- Always maintained a neat and clean restaurant area
Steward
La-Oasis By The Verda
01.2013 - 01.2014
- Communicated with guests on a regular basis and ensured that they are satisfied
- Identified all demanding guests and informed restaurant manager for the same
- Served all food and beverage as per hotel standards and within the required time
- Always provided all customers with efficient service and cooperated with staff members for same
- Always maintained a neat and clean restaurant area
F & B Service Job Trainee
Hotel Gauri Inn
08.2012 - 12.2012
- Throughout the training, I have been working through different outlets to gain a well-rounded understanding of the hotel's operations
- It is attentive to the hotel's policies and procedures and adheres to high standards of professionalism and guest service
- The goal of these programs is to prepare myself for successful careers in the hospitality industry
Education
Coursework - Cookery Food and Beverage service
NSMS Durgapure
01.2012
Diploma - Computer hardware maintenance
Railpar Youth Computer Training Center
01.2011
High School - undefined
West Bengal Board of Secondary Education
01.2010
Skills
- Develops positive workplace relationships
- Salesmanship
- Team work
- Quick adaptability
- Software: Restaurant Manager POS
- Software: Microsoft Office Suite
- Software: IDS and Pet Pooja
- Customer service expertise
Certification
- Level 2 Food safety basic food hygiene, Boecker, 2024
- Diploma in Computer hardware maintenance, Railpar Youth Computer Training Center, 2011
Languages
English
Hindi
Urdu
Coursework
Cookery Food and Beverage service, NSMS Durgapure, 2012
Timeline
Bartender
Hotel The Signature Asansol
07.2024 - Current
Cigar Lounge Supervisor
Iksha360
04.2021 - Current
Waiter
Indego360 by Vineet
08.2018 - 03.2021
Captain
Hotel Wishpering Woods
10.2015 - 06.2017
Senior Steward
Hotel Tiara Calangute
01.2014 - 06.2015
Steward
La-Oasis By The Verda
01.2013 - 01.2014
F & B Service Job Trainee
Hotel Gauri Inn
08.2012 - 12.2012
Diploma - Computer hardware maintenance
Railpar Youth Computer Training Center
High School - undefined
West Bengal Board of Secondary Education
Coursework - Cookery Food and Beverage service
NSMS Durgapure
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