Cricket, Traveling , Listening Music
Imran Jiwani
Customer Success Manager
Surat,GJ
Summary
Dynamic Customer Success Manager with a proven track record in enhancing customer relationships and driving account retention. Expertise in onboarding, renewals, and stakeholder management, complemented by strong capabilities in handling escalations and fostering cross-functional collaboration. Committed to elevating customer satisfaction and product adoption while effectively reducing churn and maximizing customer lifetime value. Passionate about leveraging strategic insights to create impactful solutions that align with customer needs and business objectives.
Overview
4
4
Languages
2027
2027
years of professional experience
Work History
Customer Success Manager
Yanolja Cloud Solution
2025.11 - Current
Admin Manager & Operation
Lifestyle International (Landmarkgroup)
2019.03 - 2022.12
Assistant Marketing Manager (Pre-Opening Team member)
Seasons Mall Magarpatta city
2019.03 - 2022.12
Guest Service Executive & (Pre-Opening Team member)
Seasons Mall Magarpatta city
2013.09 - 2019.02
Management Trainee
Park Regis Singapore, Sedap Concept Pte Ltd
Front Office In-charge, & Pre-Opening Team member
Citrus Hotel, Pune
2009.07
Guest Service Agent, & Pre-Opening Team member
Holiday Inn Pune Hinjwadi, InterContinental Hotels Group
2010.10 - 2012.06
Front Office Assistant
Deccan Rendezvous, Pune
2008.06 - 2009.07
Education
Bachelors of Hotel Management and Travel & Tourism -
University of Pune
IndiaH.S.C. -
Poona College
Camp PuneS.S.C. - undefined
National Open School
PuneSkills
Customer Success Management
Key Account Management
Customer retention
Customer Boarding
Product Adoption
Churn Prevention
CRM Management
Stakeholder Management
Escalation Management
Customer Engagement
Revenue Retention
Cross-functional Collaboration
Business reviews
Communication & Negotiation
Customer Satisfaction
Process Improvement
Interests
Timeline
Customer Success Manager
Yanolja Cloud Solution
2025.11 - Current
Admin Manager & Operation
Lifestyle International (Landmarkgroup)
2019.03 - 2022.12
Assistant Marketing Manager (Pre-Opening Team member)
Seasons Mall Magarpatta city
2019.03 - 2022.12
Guest Service Executive & (Pre-Opening Team member)
Seasons Mall Magarpatta city
2013.09 - 2019.02
Guest Service Agent, & Pre-Opening Team member
Holiday Inn Pune Hinjwadi, InterContinental Hotels Group
2010.10 - 2012.06
Front Office In-charge, & Pre-Opening Team member
Citrus Hotel, Pune
2009.07
Front Office Assistant
Deccan Rendezvous, Pune
2008.06 - 2009.07
S.S.C. - undefined
National Open School
Management Trainee
Park Regis Singapore, Sedap Concept Pte Ltd
Bachelors of Hotel Management and Travel & Tourism -
University of Pune
H.S.C. -
Poona College