Imran Khan

• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Built strong relationships with customers through positive attitude and attentive response.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.

Result oriented by analysing the data and preparing the strategy

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Held weekly team meetings to inform team members on company news and updates.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Conducted regular reviews of operations and identified areas for improvement.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Developed and actualized customer service initiatives to decrease wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer calls and emails to answer questions about products and services.

• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Used consultative techniques to understand customer needs and make strategic referrals to business partners.
• Managed customer relations on ongoing basis to maximize customer retention.