Imran Khan

Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
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Cultivated and maintained strong relationships with customers to ensure positive customer experience.
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Utilized creative problem-solving skills to overcome technical challenges in the sales process.
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Collaborated with cross-functional teams to deliver successful product implementations.
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Created strong relationships with key decision makers as trusted consultant of security product line.

Wrote detailed technical documentation for company products and solution offerings.
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Responded to specific customer requests, including RFP responses and industry-specific solutions

• Provided comprehensive training sessions to internal staff, increasing overall team expertise and product knowledge.
• Worked closely with post-sales engineers, ensuring smooth handoffs from pre-sales to implementation stages.
• Assisted sales team with winning new business by delivering expert product presentations and demonstrations.
• Spearheaded the creation of technical documentation, simplifying support procedures for both internal teams and customers alike.
• Implemented best practices for pre-sales activities that resulted in faster lead conversions while maintaining high-quality standards throughout the process.
• Regularly liaised with product management teams, providing valuable input on new features and improvements based on client feedback and market demand.
• Developed strong relationships with key customers to maintain loyalty and facilitate ongoing business opportunities.
• Collaborated with marketing teams to develop targeted sales collateral that resonated with prospective customers'' unique pain points.
• Increased revenue generation by identifying upsell opportunities within existing customer accounts and providing tailored solution recommendations.
• Facilitated seamless communication between sales, engineering, and support teams for improved cross-functional collaboration.
• Developed and maintained a deep understanding of industry trends, regulatory requirements, and emerging technologies to better serve customers'' needs.

• Designed custom tools and equipment, increasing overall process effectiveness and safety in the workplace.
• Improved team productivity by providing technical guidance and mentoring junior engineers.
• Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
• Spearheaded continuous improvement initiatives resulting in increased operational efficiency across multiple departments.
• Designing, Planning, Documentation and Implementation of Projects and POC Of security devices for National and International.
  ▪ Initiated pre-sales activities, consulting services prepare projects scopes, solution documents; POC and BOQ.
  ▪ Met with partners/customers to understand their current technical environment, key business issues, and future technology requirements security products.
  ▪ Provide Product training to industry partners and share the regular updates.
  ▪ Responsible to meet the Service level agreement (SLA) made by customer.
  ▪ Act as the nodal point of technical escalation within Customer Operations and support the internal operational entities toward problem resolution
  ▪ Technical presentation development and delivery Proposal writing Solution architecture and design, including written solution descriptions and graphical diagrams.
  ▪ Familiarity with tools such as Ping, Trace route and Network
• Led training sessions for junior team members, promoting professional growth and knowledge sharing within the department.

• Ensured seamless communication between geographically dispersed teams by establishing reliable VPN connections and remote access protocols.