Summary
Overview
Work History
Education
Skills
Additional Information - Hobbies Interests
Interests
Timeline
OperationsManager
imran khan

imran khan

HR ASSISTANT
Hyderabad,Telangana

Summary

Dedicated and detail-oriented HR Assistant with a strong foundation in human resources practices and administrative support. Possessing exceptional organizational skills and a proactive approach to tasks, I'm adept at handling diverse responsibilities in a fast-paced environment. Proficient in managing employee records, coordinating recruitment efforts, and facilitating smooth communication between departments. With a commitment to confidentiality and a keen eye for accuracy, Always strive to contribute effectively to the HR team's objectives while fostering a positive and inclusive work culture. Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

11
11
years of professional experience
3
3
Languages

Work History

HR ASSISTANT II

Amazon Development Center
01.2022 - Current
  • Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
  • Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
  • Enhanced communication within the organization by managing internal newsletters and announcements.
  • Improved employee satisfaction by streamlining HR processes and implementing efficient systems.
  • Streamlined recruitment efforts by implementing applicant tracking systems and improving candidate screening processes.
  • Collaborated closely with department heads to identify key skills gaps within their teams, supporting targeted training initiatives.
  • Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.

Resolution Specialist

Amazon Development Center
06.2016 - 12.2021
  • Lead And facilitate constructive communication
  • Communicate policies to new associate's and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed
  • Develop performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality
  • Create & manage support recognition and communication programs
  • Partner with the management team to establish and maintain quality control standards
  • Responding to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer
  • Recording customer inquiries by documenting inquiry and response in customers' accounts
  • Update job knowledge by participating in educational opportunities
  • Accomplishes customer service and organization mission by completing related results as needed.

Team Manager (Interim)

Amazon Development Center
02.2020 - 05.2021
  • Manage & monitor performance on job or queue adherence, volume, and quality
  • Support hiring and training of new Associates
  • Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
  • Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
  • Track quality and utilization metrics
  • Provide regular, formal & informal feedback to direct reports
  • Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean
  • Communicate effectively.

Senior Process Associate

Techxchange IT consulting Pvt Ltd
02.2013 - 05.2016
  • Online Marketing Automation Software
  • Leadsmatic is the platform which offers all local marketing essentials on a single platform with unique marketing strategy, which helped businesses, achieve more online visibility
  • The business offered basic SEO and other benefits like virtual analytics, free website, social networking, online booking and round the clock chat option
  • The operators call the target business owners and market the product
  • Performing the tasks or outsourced projects as per the given standards and set regulations by the parent organization
  • Maintaining the quality of service as required by the client and working on continuous performance improvement to offer best quality services to the client who has outsourced the project
  • Providing effective and efficient customer service by resolving all the complaints, issues and queries of the customers
  • Being proficient with taking calls on direct sales, indirect sales as well as cold calling
  • Responsible for answering escalated calls and handling customer needs
  • Practicing different techniques of lead generation and data mining for building future prospects
  • Meeting of compliance standards of the company through identification of risks and other potential areas of improvement.

Education

High School Diploma -

HIGHER SECONDARY EDUCATION
Hyderabad, India
04.2001 -

Skills

HRIS database management

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Additional Information - Hobbies Interests

Playing Hockey, Teaching Hockey and Traveling

Interests

PLAYING HOCKEY

TEACHING HOCKEY

Timeline

HR ASSISTANT II

Amazon Development Center
01.2022 - Current

Team Manager (Interim)

Amazon Development Center
02.2020 - 05.2021

Resolution Specialist

Amazon Development Center
06.2016 - 12.2021

Senior Process Associate

Techxchange IT consulting Pvt Ltd
02.2013 - 05.2016

High School Diploma -

HIGHER SECONDARY EDUCATION
04.2001 -
imran khanHR ASSISTANT