Imran Khan
Bangalore
Summary
I am seeking a position to utilize my skills and abilities at their optimum level, to consistently perform at my best, continuously learn, and grow personally and professionally with a positive human personality. I am a hardworking, highly motivated professional eager to contribute my combined knowledge and skills to enhance business performance. I operate effectively in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven, I have a passion for growth and efficiency, aiming to meet company needs and increase service value.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
8
8
years of professional experience
Work History
Team Leader
UGROCOL SOLUTIONS (IN2TALK.COM)
06.2021 - Current
- Held weekly team meetings to inform team members on company news and updates.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Generated reports detailing findings and recommendations.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Educated staff on organizational mission and goals to help employees achieve success.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Support Executive
Swiggy
05.2017 - 09.2018
- Sought ways to improve processes and services provided.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Cross-trained and backed up other customer service managers.
- Supported sales efforts through upselling products or services when appropriate during customer interactions, contributing to revenue growth.
- Delivered prompt service to prioritize customer needs.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
Process Associate
First American Title Insurance Co
12.2015 - 04.2017
- Developed effective improvement plans in alignment with goals and specifications.
- Implemented organizational strategies to maintain a clean, efficient workspace.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Paid attention to detail while completing assignments.
Education
BBA - Accounting And Finance
St. Michaels High School
Bengaluru, India04.2015
Skills
- Idea Development and Brainstorming
- Onboarding and Orientation
- Team Collaboration
- Giving Constructive Feedback
- Key Performance Indicators
- Quality Improvement
- Teamwork and Collaboration
- Problem-solving abilities
- Staff education and training
- People Management
- Problem-Solving
- Shift Scheduling
- Coaching and Mentoring
- SMART goals
- Performance Improvement
- Team motivation
- Goal Setting
- Adaptability and Flexibility
- Conflict Resolution
- Zendex
- Intercom
- Jira
- Trello
- Miro
- CSAT Improvement Plan
Languages
English
Hindi
kannada
Timeline
Team Leader
UGROCOL SOLUTIONS (IN2TALK.COM)
06.2021 - Current
Customer Support Executive
Swiggy
05.2017 - 09.2018
Process Associate
First American Title Insurance Co
12.2015 - 04.2017
BBA - Accounting And Finance
St. Michaels High School
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