Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Imran  Khan

Imran Khan

Project Management Officer
Bengaluru

Summary

With a proven track record at DXC Technology, I excel in project management and team collaboration, enhancing team performance and client satisfaction. My expertise in project planning and stakeholder communications has consistently delivered projects under budget, with a focus on continuous improvement and relationship building.

Overview

15
15
years of professional experience
2
2
years of post-secondary education
2
2
Certifications

Work History

Multi-Supplier Integrator

DXC Technology
Bangalore
02.2020 - Current
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
  • Provided immediate emergency response and incident management.
  • Actively participated in post-incident reviews, sharing lessons learned and driving continuous improvements in response protocols.
  • Led root cause analysis investigations for significant events, identifying corrective actions to prevent recurrence.
  • Managed escalations effectively by collaborating with both internal teams and external vendors as needed.
  • Contributed to the overall success of the organization by consistently meeting or exceeding key performance indicators related to major incident management.
  • Streamlined incident management procedures with the development of clear guidelines and standardized workflows.

Major Incident Manager (Veritas and SKF)

DXC Technology
02.2020 - Current
  • Provided immediate emergency response and incident management.
  • Led root cause analysis investigations for significant events, identifying corrective actions to prevent recurrence.
  • Actively participated in post-incident reviews, sharing lessons learned and driving continuous improvements in response protocols.
  • Managed escalations effectively by collaborating with both internal teams and external vendors as needed.
  • Contributed to the overall success of the organization by consistently meeting or exceeding key performance indicators related to major incident management.
  • Conducted post-resolution reviews with team members.
  • Implemented continuous improvement initiatives, resulting in more efficient major incident management practices.
  • Established a robust incident reporting system to track progress and identify areas for improvement.
  • Served as a trusted advisor to clients during major incidents, providing guidance on mitigation strategies while maintaining open lines of communication throughout the process.
  • Spearheaded the adoption of ITIL best practices within the organization, contributing to standardization across departments.
  • Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.

Project Coordinator

Impelsys
05.2018 - 01.2020
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.

Product Support Analyst

HSBC
02.2016 - 10.2017
  • Provided exceptional customer service, addressing concerns promptly and accurately.
  • Analyzed product performance data to identify trends and areas for improvement.
  • Implemented monitoring tools to proactively detect potential issues before impacting users.
  • Streamlined customer support processes for increased efficiency and faster response times.
  • Served as a subject matter expert, assisting sales team in closing deals with technical demonstrations.
  • Participated in product testing phases, ensuring optimal functionality prior to release dates.
  • Maintained thorough knowledge of product offerings, staying current with industry trends and best practices.
  • Managed escalated cases, ensuring timely resolution and maintaining strong client relationships.
  • Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
  • Performed troubleshooting and tested customer issues via phone, email, and remote assistance software.

Business Development Executive

Ocwen Financial
09.2013 - 07.2015
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
  • Negotiated client contracts and agreements to cultivate profitable business transactions.
  • Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
  • Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.

Technical Support Engineer

Convergys
02.2012 - 07.2013
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Coordinated with vendors to resolve product-specific issues, acting as primary point of contact for warranty and repair processes.
  • Developed and maintained technical documentation, aiding in quicker onboarding of new team members and serving as reference tool.

Assistant Manager

Elite International
12.2009 - 01.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.

Education

Bachelors of Computer Applications -

Mahatma Gandhi Kashi Vidyapith
Varanasi
11.2005 - 04.2008

Skills

Project management

Project planning

Project planning and development

Project tracking

Team collaboration

Technical support

Task prioritization

Customer relations

Data analysis

Root-cause analysis

Stakeholder communications

Cross-functional collaboration

Relationship building

Project scope

Presentations

Business analysis

Processes and procedures

Planning and scheduling

Certification

ITIL

Timeline

ITIL

11-2021

Multi-Supplier Integrator

DXC Technology
02.2020 - Current

Major Incident Manager (Veritas and SKF)

DXC Technology
02.2020 - Current

Project Coordinator

Impelsys
05.2018 - 01.2020

Product Support Analyst

HSBC
02.2016 - 10.2017

Business Development Executive

Ocwen Financial
09.2013 - 07.2015

Technical Support Engineer

Convergys
02.2012 - 07.2013

Assistant Manager

Elite International
12.2009 - 01.2012

Bachelors of Computer Applications -

Mahatma Gandhi Kashi Vidyapith
11.2005 - 04.2008
Imran KhanProject Management Officer