Imran Khan
Hyderabad
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
12
12
years of professional experience
Work History
Sr. HRS Service Delivery Associate
Amazon Development Center
Hyderabad
05.2022 - Current
- As a member of Amazon's HRS SD Services team, the Associate - HR Compliance will support subject matter experts in the administration of our HR audit and compliance programs
- The HRS SD Associate will provide ongoing support, be a central point for issue resolution, and perform issue resolution through an electronic remedy process
- Roles and Responsibilities: Process transactions for multiple compliance programs that includes validation of work authorization documents and data integrity
- Respond to questions and troubleshoot program issues on behalf of employees, managers, and HR
- Monitor service level agreements, resolve issues with internal and external service providers
- Assist with new compliance projects as needs arise
- Verify data and perform data entry
- Look for variances and discrepancies in data for correction
- Understand impacts of changes in PeopleSoft system and how these will impact internal/external interfaces
- Communicate to partners and employees on data findings and information
- Demonstrate the highest degree of discretion and confidentiality.
Resolution Specialist
Amazon Development Center
Hyderabad
06.2016 - 12.2021
- Lead And facilitate constructive communication
- Communicate policies to new associate's and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed
- Develop performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality
- Create & manage support recognition and communication programs
- Partner with the management team to establish and maintain quality control standards
- Responding to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer
- Recording customer inquiries by documenting inquiry and response in customers' accounts
- Update job knowledge by participating in educational opportunities
- Accomplishes customer service and organization mission by completing related results as needed.
Team Manager (Interim)
Amazon Development Center
Hyderabad
02.2020 - 05.2021
- Manage & monitor performance on job or queue adherence, volume, and quality
- Support hiring and training of new Associates
- Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
- Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
- Track quality and utilization metrics
- Provide regular, formal & informal feedback to direct reports
- Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean
- Communicate effectively.
Senior Process Associate
Techxchange IT consulting Pvt Ltd
Hyderabad
02.2013 - 05.2016
- Online Marketing Automation Software
- Leadsmatic is the platform which offers all local marketing essentials on a single platform with unique marketing strategy, which helped businesses, achieve more online visibility
- The business offered basic SEO and other benefits like virtual analytics, free website, social networking, online booking and round the clock chat option
- The operators call the target business owners and market the product
- Performing the tasks or outsourced projects as per the given standards and set regulations by the parent organization
- Maintaining the quality of service as required by the client and working on continuous performance improvement to offer best quality services to the client who has outsourced the project
- Providing effective and efficient customer service by resolving all the complaints, issues and queries of the customers
- Being proficient with taking calls on direct sales, indirect sales as well as cold calling
- Responsible for answering escalated calls and handling customer needs
- Practicing different techniques of lead generation and data mining for building future prospects
- Meeting of compliance standards of the company through identification of risks and other potential areas of improvement.
Education
Bachelor of Arts - B.COM
SATHYABHAMA UNIVERSITY
CHENNAISkills
- Work Planning and Prioritization
- Leading team meetings
- Shift scheduling
- Leadership
- Teamwork and collaboration
- Team supervision
- Flexible schedule
- Loss prevention
- Employee training
- Goal setting
- Documentation and reporting
- Performance evaluations
- SMART goals
- Quality improvement
Additional Information - Hobbies Interests
Playing Hockey, Teaching Hockey and Traveling
Languages
- English
- Hindi
- Telugu
Accomplishments
- Grammy Award winner consistently for eight months.
- Star Performer consistently two quarters.
- Certified and recognized for being the most compassionate boss by my subordinates.
- Awarded employee of the year 2021.
- Customer Obsession award winner.
Languages
Hindi
First Language
English
Elementary (A2)
A2
Telugu
Intermediate (B1)
B1
References
References available upon request.
Timeline
Sr. HRS Service Delivery Associate
Amazon Development Center
05.2022 - Current
Team Manager (Interim)
Amazon Development Center
02.2020 - 05.2021
Resolution Specialist
Amazon Development Center
06.2016 - 12.2021
Senior Process Associate
Techxchange IT consulting Pvt Ltd
02.2013 - 05.2016
Bachelor of Arts - B.COM
SATHYABHAMA UNIVERSITY
Similar Profiles
Ayesha KhanAyesha Khan
HR Assistant at Employee Resource Center at Amazon Development Center Private Ltd IndiaHR Assistant at Employee Resource Center at Amazon Development Center Private Ltd India
Bharath ArrojuBharath Arroju
Specialist Customer Service Representative at Amazon Development CenterSpecialist Customer Service Representative at Amazon Development Center
Furqhan Ahmed MHFurqhan Ahmed MH
MHLS Trainer at Amazon Development CenterMHLS Trainer at Amazon Development Center
ASHOK KUMAR HASHOK KUMAR H
Support Engineer IV at Amazon Development CenterSupport Engineer IV at Amazon Development Center
Ismail MohammedIsmail Mohammed
Data Specialist at S&P GlobalData Specialist at S&P Global