IMRAN KHAN
New Delhi
Summary
To pursue challenging roles in operations, training, or planning with a reputed global organization where I can apply my 8+ years of experience in hospitality and Quick Service Restaurant (QSR) operations to contribute towards business growth and service excellence.
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
3
3
Languages
Work History
Shift Manager (Multi-Branch)
Tim Hortons
01.2022 - Current
- Oversee daily operations across multiple branches, ensuring smooth functioning, service quality, and customer satisfaction.
- Manage team scheduling, training, and performance in line with hospitality standards in the UK.
- Proficient in using Product Management Systems (PMS) for stock control and inventory management.
- Knowledgeable in Rev Audit processes for maintaining financial and operational compliance.
- Monitor labour costs and sales targets; analyze and implement strategies to meet business goals.
- Minimize inventory losses and ensure efficient supply chain processes.
- Introduce operational improvements to enhance speed, quality, and customer experience.
First Assistant Manager
McDonald’s
01.2020 - 12.2021
- Handled complete restaurant operations at NDSE-II branches in New Delhi.
- Achieved growth in customer satisfaction and business performance.
- Recruited, trained, and developed restaurant team members.
- Managed inventory, vendor coordination, and daily supplies.
Second Assistant Manager
McDonald’s
01.2017 - 12.2019
Management Trainee
McDonald’s
07.2016 - 12.2016
Education
B.Sc. - Hospitality and Hotel Administration
IHM Gurdaspur
12th Grade - undefined
G.L.T. Saraswati Bal Mandir School
10th Grade - undefined
G.L.T. Saraswati Bal Mandir School
Skills
- Operations and Resource Planning
- Shift Leadership and Team Training
- Multi-Branch Store Supervision
- Inventory and Stock Management
Major Accomplishments
- Awarded top rank in Effective Management Practices, 07/01/18
- Earned top ranks in Advanced and Basic Shift Management, 01/01/16
- Completed industrial training at The Claridges, New Delhi, 01/01/14
Personal Information
- Date of Birth: 06/02/93
- Marital Status: Unmarried
Timeline
Shift Manager (Multi-Branch)
Tim Hortons
01.2022 - Current
First Assistant Manager
McDonald’s
01.2020 - 12.2021
Second Assistant Manager
McDonald’s
01.2017 - 12.2019
Management Trainee
McDonald’s
07.2016 - 12.2016
12th Grade - undefined
G.L.T. Saraswati Bal Mandir School
10th Grade - undefined
G.L.T. Saraswati Bal Mandir School
B.Sc. - Hospitality and Hotel Administration
IHM Gurdaspur
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