IMRAN KHAN
New Delhi
Summary
To pursue challenging roles in operations, training, or planning with a reputed global organization where I can apply my 8+ years of experience in hospitality and Quick Service Restaurant (QSR) operations to contribute towards business growth and service excellence.
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
3
3
Languages
Work History
Shift Manager (Multi-Branch)
Tim Hortons
01.2022 - Current
- Oversee daily operations across multiple branches, ensuring smooth functioning, service quality, and customer satisfaction.
- Manage team scheduling, training, and performance in line with hospitality standards in the UK.
- Proficient in using Product Management Systems (PMS) for stock control and inventory management.
- Knowledgeable in Rev Audit processes for maintaining financial and operational compliance.
- Monitor labour costs and sales targets; analyze and implement strategies to meet business goals.
- Minimize inventory losses and ensure efficient supply chain processes.
- Introduce operational improvements to enhance speed, quality, and customer experience.
First Assistant Manager
McDonald’s
01.2020 - 12.2021
- Handled complete restaurant operations at NDSE-II branches in New Delhi.
- Achieved growth in customer satisfaction and business performance.
- Recruited, trained, and developed restaurant team members.
- Managed inventory, vendor coordination, and daily supplies.
Second Assistant Manager
McDonald’s
01.2017 - 12.2019
Management Trainee
McDonald’s
07.2016 - 12.2016
Education
B.Sc. - Hospitality and Hotel Administration
IHM Gurdaspur
12th Grade - undefined
G.L.T. Saraswati Bal Mandir School
10th Grade - undefined
G.L.T. Saraswati Bal Mandir School
Skills
- Operations and Resource Planning
- Shift Leadership and Team Training
- Multi-Branch Store Supervision
- Inventory and Stock Management
Major Accomplishments
- Awarded top rank in Effective Management Practices, 07/01/18
- Earned top ranks in Advanced and Basic Shift Management, 01/01/16
- Completed industrial training at The Claridges, New Delhi, 01/01/14
Personal Information
- Date of Birth: 06/02/93
- Marital Status: Unmarried
Timeline
Shift Manager (Multi-Branch)
Tim Hortons
01.2022 - Current
First Assistant Manager
McDonald’s
01.2020 - 12.2021
Second Assistant Manager
McDonald’s
01.2017 - 12.2019
Management Trainee
McDonald’s
07.2016 - 12.2016
12th Grade - undefined
G.L.T. Saraswati Bal Mandir School
10th Grade - undefined
G.L.T. Saraswati Bal Mandir School
B.Sc. - Hospitality and Hotel Administration
IHM Gurdaspur
Similar Profiles
Chidumebi IwuohaChidumebi Iwuoha
Sales Associate at Tim HortonsSales Associate at Tim Hortons
Teniola LadeneganTeniola Ladenegan
Team Member at Tim HortonsTeam Member at Tim Hortons
MOHAMED SAADMOHAMED SAAD
Team Member at Tim HortonsTeam Member at Tim Hortons
Madison DaviesMadison Davies
Team Member/Supervisor at Tim HortonsTeam Member/Supervisor at Tim Hortons
Rohit PajhalRohit Pajhal
Director Network Operations at Indian Air ForceDirector Network Operations at Indian Air Force