Summary
Overview
Work History
Education
Skills
Certificates
Interests
Timeline
Generic

Imran Khan

Concentrix
Bengaluru

Summary

Service Side Development specialist with a proven track record of success as a Subject Matter Expert and leader of top-performing teams. Conducted pre-shift briefings and daily huddles to improve team performance. Managed Real-Time Adherence to optimize service levels and answer rates. Enhanced Average Handling Time (AHT) in Product Development and consistently achieved 100% answer rate on daily forecasts. Exceeded sales target of over 1Cr in a specific month. Implemented Sky Speed applications for successful bookings and sales through Third-Party Integrations, as well as integrated payment gateways on alerts.Solutionsinfini.com to process over 20K daily payments on upsells and new bookings. Recognized as the best team multiple months in a row as a Team Leader.

Overview

3
3
years of professional experience

Work History

Team Leader

Concentrix
03.2022 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Team Leader, Operations

AirAsia Airlines and OnePlus
03.2022 - Current
  • 5+year's of experience in customer service with the ability of managing real time analysis and subject matter expert, Experience working in both the public and private sector's with rotational shift's, Diplomatic, Personable and adept at managing sensitive situation's, Well organized, Self motivated and proficient with computer's, Looking to boost CSR satisfaction's & stack scores.
  • Currently handling a team with internal as well as with external client's as a ( People manager ), with end to end process requirement and solutions.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Education

SSLC - School

Nirmala Jyothi English high school

High School Diploma -

Shanti Charitable Trust ( DIPLOMA )
Bengaluru, India
04.2001 -

BBA - Commerece

Vision Institute of Management & Technology
Bengaluru, India
04.2001 -

Skills

Leadership qualities

Team work

Problem solving

Confidence

Organization

Perseverance and motivation

Ability to do flexible shift and work under pressure

Training and development

KPI management

Good in MS excell

Certificates

* Certificate for long association being with organization.

* Certificate for being people champ twice.

* Certificate for on a streak award for being on top of performance and continuously exceeding goals in Q4'2024'.


Interests

Hobbies:- , Playing cricket, Love to watch Hollywood movies. 

Declaration:- I here by confirm that the above detail's and information which have included is best of my knowledge.

Timeline

Team Leader

Concentrix
03.2022 - Current

Team Leader, Operations

AirAsia Airlines and OnePlus
03.2022 - Current

High School Diploma -

Shanti Charitable Trust ( DIPLOMA )
04.2001 -

BBA - Commerece

Vision Institute of Management & Technology
04.2001 -

SSLC - School

Nirmala Jyothi English high school

Similar Profiles

CREATE PROFILE
Imran KhanConcentrix