Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Project 1 : Auto mailer
Project 2 : Google Docs Workflow Automation
Project 3 : Auto Data Extraction Tool
Timeline
Generic
Imran Khan

Imran Khan

Mumbai,India

Summary

Professional with strong expertise in service orientation and customer relationship management, focusing on warehouse, inventory, and vendor management. Demonstrated proficiency in process automation and workflow optimization, particularly within e-commerce supply chain and fulfillment. Experienced in leveraging WMS, ERP, Salesforce, Tableau, Python, CRM, MySQL, and Excel to enhance operational efficiency. Dedicated to integrating technology solutions seamlessly into business processes for improved performance.

Overview

20
20
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Assistant Manager - Warehouse

Tata Unistore Limited (E-Commerce - Tata CLiQ)
Mumbai, India
05.2025 - Current
  • Delivered 65% revenue growth by optimizing seller portfolio, analytics, and operational efficiency.
  • Streamlined SPF and returns process, reducing seller escalations by 40% within one year.
  • Reduced manual workload by 80% by initiating and leading 3 automation projects using Python, Excel VBA, and Tableau.
  • Successfully managed over 50+ premium seller accounts, ensuring SLA compliance, timely order fulfilment, and issue resolution.
  • Led procurement, vendor evaluation, and Contract negotiations to ensure timely and cost-effective sourcing.
  • Strategic and executed inventory and order planning in coordination with sales and category teams.
  • Managed logistics performance, returns, and seller fulfilment while maintaining SLA adherence.
  • Ensured documentation and compliance, audit protocols, and seller policy standards.

Customer Support Specialist

Sutherland Global Services (Call Centre Operation)
Navi Mumbai, India
03.2013 - 04.2016
  • Achieved 95% CSAT (Customer Satisfaction Score) while resolving over 100+ escalations per week across Middle East market.
  • Supported cross-functional team of 20+ agents, contributing to smooth coordination between customer service, logistics, and IT teams.
  • Supported 200+ customers each day with exemplary service style.
  • Automated daily and weekly reports using VBA, saving 6+ man-hours per week and improving reporting accuracy.
  • Recognized with multiple client appreciations for professional handling of high-value VIP customer complaints and timely follow-ups.
  • Resolved product or service problems, handled customer complaints, and followed these up to ensure efficient & effective resolution.
  • Managed range of communication channels simultaneously, including email, live chat, telephone, and social media.
  • Maintained perfect SLA compliance in customer resolution, minimizing escalations and improving first-call resolution.

Customer Service Executive

Polo Queen Solution (Call Centre Operations)
Mumbai, India
03.2009 - 05.2012
  • · Managed over 200+ customer calls per day and Increased sales by 10%.
  • Coordinated with logistics teams and third-party vendors to resolve shipment issues.
  • Investigated and resolved customer complaints efficiently and patiently.
  • Standardized process to increase efficiencies across departments.
  • Handled customer complaints and provided timely solutions.
  • Delivered on KPIs while maintaining excellent service quality.
  • Provided data-driven solutions to improve customer satisfaction and delivery timelines.

Cashier Cum Customer Service

Emarat Petroleum (Petrol Pump & Super market)
Dubai, United Arab Emirates
01.2006 - 08.2007
  • Managed to attend over 150+ customers per day and generate revenue by 30%.
  • Scanned merchandise quickly, handled purchases and processed returns in busy store.
  • Managed supermarket inventory, merchandising, and customer service operations.
  • Maintained sales reports and worked with suppliers to optimize inventory levels.
  • Delivered exceptional customer experiences in high-volume environment, politely and professionally assisting customers with queries.
  • Performed routine checkout duties without supervision to enhance store operations and guest experience.
  • Elevated customer experience by recommending relevant products or promotions at checkout.

Education

Bachelor of Commerce - Account

Mumbai University
Mumbai
06.2020 - 02.2025

Skills

  • Service orientation
  • Customer relationship building
  • Warehouse, Inventory & Vendor Management
  • Process Automation & Workflow Optimization
  • E-commerce Supply Chain & Fulfillment
  • WMS ERP Salesforce Tableau Python CRM MySQL Excel

Accomplishments

  • Star of the Month (UAE) - 2006
  • Best Employee of the Month (India) - 2016
  • Benchmark & Better the best (India) - 2019
  • Process Automation (India) - 2025

Certification

  • Supply Chain Management
  • KEY Account Management
  • Retail Cashier POS
  • Inventory Management
  • Fire Fighting Training

Project 1 : Auto mailer

Tools used: Python, VBA, Excel

  • Developed an automated mailing system that pulls data from Excel and sends dynamic emails to predefined recipients.
  • Reduced manual email handling by 90% and ensured timely communication with internal teams and sellers.
  • Integrated scheduling and logic-based filters to handle bulk updates and daily reports efficiently.

Project 2 : Google Docs Workflow Automation

Tools used: Python, Google Sheets API, Excel VBA

  • Automated data entry and formatting tasks between Excel and Google Sheets using scripts.
  • Enabled real-time collaboration and reporting across cross-functional teams while eliminating redundant work.

Project 3 : Auto Data Extraction Tool

Tools used: Python, Excel, MySQL

  • Reduced manual report compilation time by 75% and improved accuracy of weekly insights.
  • Created a script to automatically extract order, inventory, and return data from multiple internal portals and consolidate into structured Excel reports.

Timeline

Assistant Manager - Warehouse

Tata Unistore Limited (E-Commerce - Tata CLiQ)
05.2025 - Current

Bachelor of Commerce - Account

Mumbai University
06.2020 - 02.2025

Customer Support Specialist

Sutherland Global Services (Call Centre Operation)
03.2013 - 04.2016

Customer Service Executive

Polo Queen Solution (Call Centre Operations)
03.2009 - 05.2012

Cashier Cum Customer Service

Emarat Petroleum (Petrol Pump & Super market)
01.2006 - 08.2007

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