IMRAN KHAN
Team Manager
Bengaluru
Summary
Dynamic professional leader recognized for a proven ability to drive team success while adapting to evolving challenges. Emphasizing collaboration, effective communication, and impactful results underpins every initiative. Expertise includes project management, conflict resolution, and performance optimization, ensuring teams operate at their highest potential. Committed to fostering a supportive environment that consistently inspires and empowers team members to excel.
Overview
18
18
years of professional experience
5
5
Languages
Work History
Team Manager - US Health Insurance
Alorica
03.2025 - Current
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
- Managed over 50 customer calls per day.
- Established clear performance metrics, enabling transparent evaluation of team progress.
- Implemented new software tools to automate repetitive tasks, enhancing team efficiency.
- Facilitated cross-functional team meetings to foster collaborative work environment, leading to innovative solutions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Team Leader
HCL Technologies
11.2015 - 12.2024
- Monitor overdue accounts and implement collection strategies.
- Ensure timely follow-ups with clients for payment recovery.
- Reduce Days Sales Outstanding (DSO) and bad debts.
- Lead and mentor a team of collectors and analysts.
- Set performance targets and track KPIs.
- Conduct training sessions for best practices in collections.
- Liaise with clients, internal finance teams, and sales to resolve disputes.
- Maintain positive customer relationships while ensuring timely payments.
- Work closely with legal and compliance teams for escalated cases.
- Analyze collection trends and identify process bottlenecks.
- Implement automation tools for efficiency.
- Generate reports on collection performance and provide insights to management.
- Conduct credit risk analysis and suggest credit limit adjustments.
- Implement fraud prevention measures.
- Strong understanding of O2C, AR, and credit management processes.
- Proficiency in SAP, CRM, and financial tools.
- Excellent communication and negotiation skills.
- Data analysis and reporting (Excel).
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Resolved escalated customer complaints by offering effective solutions and maintaining professionalism.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
Specialist- Technical Accounting – Client Reinsurance
Xchanging Technology Services
11.2011 - 11.2015
- Streamlined operational processes, resulting in a 15% increase in efficiency.
- Attended conventions to represent the organization, gather insights, and help build new partnerships.
- Leadership and team management abilities.
- Processing and reconciling reinsurance premiums, commissions, and recoveries.
- Ensuring accurate accounting of ceded and assumed reinsurance transactions.
- Automating processes to improve efficiency and accuracy.
- Coordinating with underwriting, claims, and finance teams.
- Liaising with reinsurers, brokers, and regulatory bodies.
- Supporting senior management in decision-making by providing insights.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Tele Sales-specialist
Bharati Axa Life Insurance Company
11.2009 - 11.2011
- Maintain and improve turnaround times (TAT) for customer requests, ensuring accurate data entry and system updates.
- Coordinate assessments and manage the transfer of reports to relevant authorities, ensuring timely feedback.
- Develop and maintain internal management information systems for data submission to reinsurance partners and corporate clients.
- Conduct comprehensive reviews of provider performance and schemes to optimize service delivery.
- Mentor and train team members to uphold high standards in telesales processing.
- Validate customer details provided during the telesales process.
- Confirm the authenticity of personal and financial information.
- Utilized persuasive selling techniques to confidently close deals and achieve higher sales numbers.
Mortgage Officer || Account Maintenance
Australian and New Zealand Bank (ANZ)
06.2007 - 11.2009
- Streamlined workflow by consolidating lengthy and redundant documentation which resulted in more efficient and timely completion of work.
- Ensure that the customer understands the policy terms and conditions.
- Adhere to IRDAI (Insurance Regulatory and Development Authority of India) or other local regulatory guidelines
- Ensure sales scripts and pitches comply with company standards.
- Ensure smooth communication between departments for policy issuance
- Identify red flags indicating possible fraud or misrepresentation
- Take necessary actions to prevent fraudulent policy issuance
- Report suspicious activities to compliance teams
- Evaluate mortgage applications, review financial statements, and assess credit risk
- Ensure accuracy in loan agreements, compliance with regulations, and proper documentation
- Monitor payments, reconcile accounts, and track outstanding balances
- Adhere to mortgage lending laws and financial regulations
- Generate reports on loan performance, defaults, and financial metrics
Education
MBA - Finance and Marketing
Adarsh Institution Of Management, Bangalore University
Bengaluru, Karnataka06.2007
BBA - Finance
Al-ameen School Of Management, Bangalore University
Bengaluru, Karnataka06.2005
Skills
Performance coaching
Customer focus
Influencing skills
Operational excellence
Employee scheduling
Performance appraisal
Player communication
Time management
Problem-solving abilities
Excellent communication
Adaptability and flexibility
Computer skills
Decision-making
Extra Curricular
Successfully transitioned to London (UK) from February to June 2012 under the reinsurance process with Xchanging Technologies Ltd, ensuring seamless operations and knowledge transfer.
Travelling, Music, Numismatic
Travelling, Music, Movies and Numismatic.
Timeline
Team Manager - US Health Insurance
Alorica
03.2025 - Current
Team Leader
HCL Technologies
11.2015 - 12.2024
Specialist- Technical Accounting – Client Reinsurance
Xchanging Technology Services
11.2011 - 11.2015
Tele Sales-specialist
Bharati Axa Life Insurance Company
11.2009 - 11.2011
Mortgage Officer || Account Maintenance
Australian and New Zealand Bank (ANZ)
06.2007 - 11.2009
BBA - Finance
Al-ameen School Of Management, Bangalore University
MBA - Finance and Marketing
Adarsh Institution Of Management, Bangalore University