Imran Khan
IT Support
Shimoga
Summary
Dynamic IT professional with extensive experience at They British School of Kuwait, excelling in software and hardware installation. Proven track record in enhancing user satisfaction through effective technical support and system optimization. Skilled in IT security management and adept at streamlining processes, fostering organizational efficiency in fast-paced environments.
Overview
9
9
years of professional experience
2
2
Certificates
Work History
Desktop Support Engineer
The British School Of Kuwait
05.2023 - Current
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
IT Technician
Om Computers
03.2019 - 04.2023
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Enhanced organizational efficiency by automating routine IT tasks, allowing staff to focus on more strategic projects.
IT Technician
Sai Computers
07.2016 - 01.2019
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Education
High School Diploma -
Skills
Software installation
Hardware installation
Technical support
Windows operating system
System administration
End user support
IT security management
Certification
Google IT support Fundmentals
Timeline
Desktop Support Engineer - The British School Of Kuwait
05.2023 - Current
IT Technician - Om Computers
03.2019 - 04.2023
IT Technician - Sai Computers
07.2016 - 01.2019
DS Dinakar National Polytechnic - High School Diploma,