Imran Khan
Retail Professional
Mumbai
Summary
Dynamic store stylist with a proven track record at The Bombay Shirt Company, excelling in visual merchandising and customer relationship management. Expert in personalized shopping experiences, driving customer satisfaction and sales growth through tailored fashion advice. Adept at mentoring teams and implementing effective sales strategies to enhance overall performance.
Overview
7
7
years of professional experience
Work History
Store Stylist
Anita Dongre
11.2019 - 07.2020
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Organized sales area and work station to showcase products and boost sales.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Recorded notes for future reference about customer preferences and services delivered.
- Processed payments, entering sales in register for prompt customer service.
- Monitored current trends to understand fashions and better serve customer needs.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Updated customer service standards to increase number of return customers and overall company profits Number%.
- Counted and documented opening and closing cash amounts daily.
Senior Store Incharge
The Custom Shop
09.2015 - 09.2017
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted customers entering store and offered assistance with requirements.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Located merchandise across various stores to address customer needs.
- Operated POS system to process payments and provide receipts.
Fashion Consultant
M2M
06.2013 - 07.2015
- Selected clothes that flattered individual body types and capitalized on current trends.
- Drove brand awareness by organizing display setups and assisting in merchandising.
- Stayed on top of current fashion trends and revamped stock according to updates.
- Networked within select groups to increase client base and generate sales.
- Accepted and processed customer payments.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes and accessories.
- Met with clients to determine style requirements and budget.
- Performed various sales transactions, checked on invoices, prepared special orders, and delivered correct merchandise.
- Proposed accessories to complete outfits and complement clothing choices.
- Developed and implemented individual care plans tailored to needs of each client.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Education
Secondary School - English
Cardinal Gracious High School
Bandra (Mumbai)Bachelor's - Commerce
Veer Bahadur Singh Purvanchal University
JaunpurHigher Secondary - Commerce
Rizvi College of Arts, Science & Commerce
Bandra, MumbaiSkills
Visual merchandising
Fashion consulting
Personal shopping
Customer relationship management
Sales strategy development
Product knowledge
Personal Information
Title: Retail Senior Sales Associates
Skills
Sales strategy, communication, customer service, store operations, decision-making
Timeline
Store Stylist
Anita Dongre
11.2019 - 07.2020
Senior Store Incharge
The Custom Shop
09.2015 - 09.2017
Fashion Consultant
M2M
06.2013 - 07.2015
Higher Secondary - Commerce
Rizvi College of Arts, Science & Commerce
Bachelor's - Commerce
Veer Bahadur Singh Purvanchal University
Secondary School - English
Cardinal Gracious High School